Subject: New Reply Received - Refund has been done for another items from another order
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 26 Jun 2022 05:21:22 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Refund has been done for another items from another order  Ticket comment <div dir="auto">Hi</div>
<div dir="auto">Im still waiting for your response on my last email sent yesterday; above</div>
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Thanks</div>
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Marwa</div>
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<div>From: Marwa AlBaharna &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, June 25, 2022 3:22:58 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4497597] - Refund has been done for another items from another order
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<div dir="auto">Hello!</div>
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<div dir="auto" style="color:rgb(33,33,33); background-color:rgb(255,255,255)">Can you please focus</div>
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<div dir="auto" style="color:rgb(33,33,33); background-color:rgb(255,255,255)">How can you count a refund on 1 june for an order placed on 6 june!!!</div>
<div dir="auto" style="color:rgb(33,33,33); background-color:rgb(255,255,255)">This 4.8 bd is for a return of the order before when i received a damaged ballerina carousel .</div>
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<span dir="auto" style="font-size:16px">If you are counting the other 4.8 bd (this is a return from the order before - ballerina carousel that was broken from order 372162886)</span>
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<div dir="auto" style="font-size:16px; background-color:white">Then i ordered it again in order 373171942 and unfortunately i received the same damaged item and so i asked for return again!!</div>
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<div dir="auto" style="font-size:16px; background-color:white">So far i have only received return of 1.5 for the pen and 4.8 for one carrousel </div>
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<span dir="auto" style="font-size:16px; background-color:white">Remaining balance is 4.8 and 4.2 = 9 bd</span><br>
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<div dir="auto" style="color:rgb(33,33,33); background-color:rgb(255,255,255)"><span dir="auto" style="font-size:16px; background-color:white">Please advise!!! Enough </span></div>
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<strong>From:</strong> Centrepoint &lt;[email-masked]&gt;<br>
<strong>Sent:</strong> Saturday, June 25, 2022, 3:17 PM<br>
<strong>To:</strong> [email-masked] &lt;[email-masked]&gt;<br>
<strong>Subject:</strong> Re: [#4497597] - Refund has been done for another items from another order<br>
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Hi Marwa,</div>
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Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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We apologize for the inconvenience caused.</div>
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The refund has been processed for the items on order 7372162886 in different days.<br>
6/1/22,<span dir="ltr" style="white-space:pre">   </span>6/14/22  and 6/14/22 4:04 for amounts (4.80+1.50+4.80) =11.1  and please note the refund process take 7-14 days according the bank procedures </div>
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​So the remaining amount is  4.2<br style="box-sizing:border-box">
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Please feel free to contact us if you have any further questions.</div>
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Your friends,</div>
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Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4497597