Subject: New Reply Received - Refund has been done for another items from another order
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Jun 2022 11:38:16 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Refund has been done for another items from another order  Ticket comment <div dir="auto">If you are counting the other 4.8 bd (this is a return from the order before - ballerina carousel that was broken from order 372162886)</div>
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Then i ordered it again in order 373171942 and unfortunately i received the same damaged item and so i asked for return again!!</div>
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So far i have only received return of 1.5 for the pen and 4.8 for one carrousel </div>
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Remaining balance is 4.8 and 4.2 = 9 bd</div>
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<div>From: Marwa AlBaharna &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, June 25, 2022 2:18:32 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4497597] - Refund has been done for another items from another order
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<div dir="auto">Kindly note that i have only received refund to my credit card amount 1.5 and 4.8 in two separate transactions on 14 june .. i didnt receive the other 4.8 and the remaining 4.2</div>
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<div dir="auto" style="color:rgb(33,33,33); background-color:rgb(255,255,255)">Please advise</div>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, June 25, 2022 1:57:36 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4497597] - Refund has been done for another items from another order</font>
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<div dir="ltr">Hi Marwa,</div>
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<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We apologize for the inconvenience caused.</div>
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<div dir="ltr"> Please note :the refund has been processed for the items Canopy Musical Carousel, Ballerinas Musical Carousel on order 7372162886  and the same it's by the same name on the order 7373171942  but there is mismatch on the refund amount  ,you have
 received amount (11.1 bhd) and the refund amount should be  15.3  so we will process the refund for the amount 4.2 .</div>
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<div>Please feel free to contact us if you have any further questions.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4497597