Subject: New Reply Received - Refund has been done for another items from another order
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Jun 2022 10:37:25 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Refund has been done for another items from another order  Ticket comment <div dir="auto">Kindly focus with me</div>
<div dir="auto">I have placed multiple orders lately!!</div>
<div dir="auto">Read this complaint so you can understand that i received 4 damaged items in my last order!!! And i complained in chat service and they sent the courier to receive the items and then the return process got confused as they processed it under
 the wrong order number !!!</div>
<div dir="auto">Please return my money worth of 15.3 for all 4 items returned today!</div>
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If you cant understand the problem then please call me on 39934199 ..i see that the issue is handled by different person everyday and i have to explain again and again and again! It has been more than 12 days since items got collected and my refund is not processed!!!<span></span>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, June 25, 2022 1:19:28 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4497597] - Refund has been done for another items from another order
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<div style="box-sizing:border-box; word-break:break-word">Hi Marwa,<br style="box-sizing:border-box">
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<span dir="ltr" style="box-sizing:border-box; word-break:break-word; font-size:10.5pt; color:rgb(51,51,51)">​​Thank you</span><span dir="ltr" style="box-sizing:border-box; word-break:break-word; font-size:10.5pt; color:rgb(51,51,51)"> you for getting in touch
 with us.</span> </div>
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<span dir="ltr" style="box-sizing:border-box; word-break:break-word; font-size:10.5pt; color:rgb(51,51,51)">As we can see the items  Canopy Musical Carousel, Ballerinas Musical Carousel, and Syloon Solid Round Metal Pen on order 7372162886 have been refunded
 on 6/14/22. There is no return request for the items on order 7373171942 and there is no product name that you shared on order 7373171942. so please share the exact order number that contains the three items' names.</span>
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<span style="box-sizing:border-box; word-break:break-word; font-size:10.5pt; color:rgb(51,51,51)">We look forward to hearing from you.</span>
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<div style="box-sizing:border-box; word-break:break-word"><span style="box-sizing:border-box; word-break:break-word; font-size:10.5pt; color:rgb(51,51,51)">Your friends,</span></div>
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<span style="box-sizing:border-box; word-break:break-word; font-size:10.5pt; color:rgb(51,51,51)">The </span><span style="box-sizing:border-box; word-break:break-word; font-size:10.5pt; color:rgb(51,51,51)">S</span><span dir="ltr" style="box-sizing:border-box; word-break:break-word; font-size:10.5pt; color:rgb(51,51,51)">upport
 Team</span> </div>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043353258490'>Screenshot_20220614-172143_Centrepoint.jpg</a><br />2. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043353258493'>Screenshot_20220614-172152_Centrepoint.jpg</a><br />3. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043353258495'>Screenshot_20220614-172200_Centrepoint.jpg</a><br />4. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043353258496'>Screenshot_20220614-172205_Centrepoint.jpg</a><br />5. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043353258497'>Screenshot_20220614-172216_Centrepoint.jpg</a><br />6. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043353258498'>Screenshot_20220614-172228_Centrepoint.jpg</a><br />7. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043353258499'>Screenshot_20220614-172236_Centrepoint.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4497597