Subject: Ticket Assigned - Re: Did not receive my refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 19 Jun 2022 04:49:56 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Re: Did not receive my refund To whom it may concern,

  
 
I am writing to express my extreme disappointment after being a loyal customer with Center point for many years.

 
I placed an order on the 08th January 2022 and still did not get my refund. My complaint number is 3852823.

 
I placed an order # 9522731952 and by mistake I choose pick up instead of home delivery, I immediately start chatting with the help line on my application and they advise me that there is nothing they can do to assist me, I explained that I am in Dubai and the pickup is in Ajman, if they could bring the order to Dubai so I can collect it from any store or the warehouse and I was told that this is not possible.

 
From 09th January 2022 until 18th January I kept receiving text messages that : my order is ready for pick up.
 
On 20th January until 22nd January 2022 I receive another text mentioning: that I have 48 hours to collect my order or it will be cancelled.
 
On 24th January 2022 I get a text message saying: Thank you for collecting your order, which I obviously did not. ( I was quite surprise as an EID will be required to collect the order which was not presented as I did not go and collect the order.

 
I then call several time on the customer care line and every time they tell me that they have noted it down and that I will receive my refund.

 
The first call the lady mentions that it will automatically be refunded back within 14 working days as I have not collected the order and logs a complaint.

 
The second lady kept me on hold for 20 mins trying to search for information on the system, I asked to speak to a manager she put me on hold again and said his not available, I asked for the mangers name, she said she does not know, I asked for his email, she gave the generic email address, she then promised that the manager will call me back 07th April 2022 after 02 hours which never happened.

 
The team are very unprofessional and t makes the customer even more upset when she cannot track anything in the system, I NEEDV MY REFUND BACK ASAP, it is close to AED 400 and I will never use Center point again as this experience really shows that the customers are not valued and the team are not willing to ensure that the guest are happy and provide correct information.

 
Treat this as urgent as 04 months have passed with no refund received yet!!!

 
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Rashika Singh
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Address Fountain Views  Residences
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T 971 4 245 8861
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addresshotels.com
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#AddressHotels
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