Subject: Ticket Assigned - Conversation with hi my name is aynur
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 15 Jun 2022 11:18:58 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi my name is aynur hi my name is aynur                    Customer:  Anyone here ? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi My Name Is Aynur ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:13 PM, 15th Jun                   Mohammed                   Hi Aynur , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           03:14 PM, 15th Jun                     hi my name is aynur                    Hi           03:14 PM, 15th Jun                     hi my name is aynur                    You re the same person I was talking to 10 min ago ?           03:15 PM, 15th Jun                     hi my name is aynur                    You have the same name           03:15 PM, 15th Jun                   Mohammed                   Please confirm how many items you have returned  ?           03:15 PM, 15th Jun                     hi my name is aynur                    1           03:15 PM, 15th Jun                     hi my name is aynur                    One pair of shoes           03:15 PM, 15th Jun                   Mohammed                   We apologize for that,we will escalate your issue to the concerned team to process the refund asap           03:17 PM, 15th Jun                   Mohammed                   Is there anything else I can help you with?           03:17 PM, 15th Jun                     hi my name is aynur                    No. So it is sorted out ?           03:17 PM, 15th Jun                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:18 PM, 15th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4501183