Subject: Ticket Assigned - Conversation with kaniz
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 15 Jun 2022 04:48:49 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kaniz kaniz                    Bot:  Hi again! Bot:  Please enter your name Customer:  kaniz Bot:  Hi Kaniz ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:03 PM, 14th Jun                   Mohamed                   Hi Kaniz, My name is Mohamed.Thank you for contacting us. I will be happy to help you!           05:04 PM, 14th Jun                     kaniz                    Hello Mohammed           05:05 PM, 14th Jun                     kaniz                    I spoke to one of your colleague on the phone yesterday           05:05 PM, 14th Jun                     kaniz                    He told me someone will come today to collect the returns           05:05 PM, 14th Jun                     kaniz                    But no one turned up yet           05:05 PM, 14th Jun                   Mohamed                   I do apologise for that .This is not the issue we wan't our customer to have .           05:10 PM, 14th Jun                   Mohamed                   As i checked the issue is working on it by the concren team.           05:15 PM, 14th Jun                   Mohamed                   And we will do the needful to collect the order ASAP.           05:15 PM, 14th Jun                   Mohamed                   Do you have any other questions I can help you with?           05:15 PM, 14th Jun                     kaniz                    When would it be picked up because later you till tell me that 14days is the time to return and if it crosses           05:16 PM, 14th Jun                     kaniz                    Kindly make sure it’s collected           05:16 PM, 14th Jun                   Mohamed                   We will do the needful and we will update you via the email:  [email-masked]           05:19 PM, 14th Jun                   Mohamed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:23 PM, 14th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4497090