Subject: Ticket Assigned - Conversation with erin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 14 Jun 2022 12:53:54 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with erin erin                    Bot:  Hi again! Bot:  Please enter your name Customer:  erin Bot:  Hi Erin ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9573853619 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:38 PM, 14th Jun                   Mohammed                   Hi Erin  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           04:39 PM, 14th Jun                     erin                    Hi Tawfik           04:39 PM, 14th Jun                     erin                    I'm looking at the tracking of my order and it says I rejected the delivery           04:40 PM, 14th Jun                     erin                    I did not           04:40 PM, 14th Jun                     erin                    Ive been waiting all day for it           04:40 PM, 14th Jun                     erin                    Yesteday they said I wasnt avaliable           04:40 PM, 14th Jun                     erin                    I was home all day           04:40 PM, 14th Jun                     erin                    Hello?           04:42 PM, 14th Jun                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:44 PM, 14th Jun                   Mohammed                   Please confirm this  mobile number 545941346 is correct  ?           04:45 PM, 14th Jun                   Mohammed                   Hi, I'm not getting a response from you. Are we still connected?           04:48 PM, 14th Jun                     erin                    No, the number was changed yesterday by the other person I spoke to           04:49 PM, 14th Jun                     erin                    Its 050 984 1630           04:49 PM, 14th Jun                   Mohammed                   Thank you for sharing the new number we will forward it to the courier to contact you asap           04:50 PM, 14th Jun                   Mohammed                   Is there anything else I can help you with?           04:50 PM, 14th Jun                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:53 PM, 14th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4496912