Subject: Ticket Assigned - Conversation with anjali
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 11 Jun 2022 16:10:04 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anjali anjali                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  anjali Bot:  Hi Anjali ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  4670243703 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097450119976            07:59 PM, 11th Jun                   Mohammed                   Hi Anjali  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           08:00 PM, 11th Jun                     anjali                    Hi Tawfik           08:00 PM, 11th Jun                     anjali                    I have an issue with my payment recently           08:00 PM, 11th Jun                     anjali                    I am not able to use NAPS payment eventhough there is an option for it during payment           08:01 PM, 11th Jun                     anjali                    Kindly request to reinstate NAPS payment mode asap           08:01 PM, 11th Jun                   Mohammed                   If the payment did not pass through please delete the app and cache  and try again otherwise contact with your bank to active tour card for online payment           08:03 PM, 11th Jun                   Mohammed                   Is there anything else I can help you with?           08:03 PM, 11th Jun                     anjali                    No for other apps it does work           08:03 PM, 11th Jun                     anjali                    The problem           08:03 PM, 11th Jun                     anjali                    Is not with the bank           08:03 PM, 11th Jun                     anjali                    Its with your store           08:03 PM, 11th Jun                     anjali                    This has happenee before           08:03 PM, 11th Jun                     anjali                    Happened           08:04 PM, 11th Jun                   Mohammed                   Could you please share the screenshot of the error so we can check with our team           08:05 PM, 11th Jun                     anjali                    Sure           08:05 PM, 11th Jun                     anjali                             08:07 PM, 11th Jun                   Mohammed                   Thank for sharing we will check with our team and update you  by the details           08:08 PM, 11th Jun                   Mohammed                   Is there anything else I can help you with?           08:08 PM, 11th Jun                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:09 PM, 11th Jun                     anjali                    Thanks           08:09 PM, 11th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4483384