Subject: Ticket Assigned - Conversation with anna
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 10 Jun 2022 12:38:55 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anna anna                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  anna Bot:  Hi Anna ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9573360529 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0557589089            04:18 PM, 10th Jun                     anna                    ok           04:18 PM, 10th Jun                   Mohammed                   Hi Anna  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           04:18 PM, 10th Jun                     anna                    Hi Mohammad           04:18 PM, 10th Jun                     anna                    any update for my order I supposed to received my order yesterday           04:19 PM, 10th Jun                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:19 PM, 10th Jun                     anna                    Earlier I called your collegue and assuring me that my order are out for delivery           04:19 PM, 10th Jun                     anna                    its already pass 4pm and I havent receive any call or message from the delivery guy           04:20 PM, 10th Jun                     anna                             04:22 PM, 10th Jun                     anna                    9:37Am out for delivery  until now its not here.           04:22 PM, 10th Jun                     anna                    I'm just here at dubai media city\           04:22 PM, 10th Jun                     anna                    hello???           04:23 PM, 10th Jun                   Mohammed                   As per the courier, your order will be delivered by today and you can track it from here  https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FP060822003376  please inform us if you didn't receive it within  3-5 hours           04:24 PM, 10th Jun                   Mohammed                   Is there anything else I can help you with?           04:24 PM, 10th Jun                     anna                    tracking no. was not working           04:25 PM, 10th Jun                     anna                    can you just give me the delivery guy no.           04:25 PM, 10th Jun                     anna                             04:25 PM, 10th Jun                     anna                    Hello Mohamed           04:26 PM, 10th Jun                   Mohammed                   We will check with the courier to expedit the delivery process asap           04:26 PM, 10th Jun                   Mohammed                   Is there anything else I can help you with?           04:26 PM, 10th Jun                     anna                    the tracking was not working           04:27 PM, 10th Jun                     anna                    hello           04:28 PM, 10th Jun                     anna                    hello           04:28 PM, 10th Jun                     anna                    helloo           04:29 PM, 10th Jun                   Mohammed                   Please use this link  for tracking           04:30 PM, 10th Jun                   Mohammed                   https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FP060822003376           04:30 PM, 10th Jun                   Mohammed                   Tracking id is  FP060822003376           04:30 PM, 10th Jun                   Mohammed                   Is there anything else I can help you with?           04:30 PM, 10th Jun                     anna                    Im telling you  The tracking ID is not working           04:30 PM, 10th Jun                     anna                             04:31 PM, 10th Jun                   Mohammed                   Please use this link  https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FC02241000381&utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_SA_ar           04:31 PM, 10th Jun                     anna                             04:32 PM, 10th Jun                     anna                    still not working           04:32 PM, 10th Jun                   Mohammed                            04:33 PM, 10th Jun                   Mohammed                   This  the details of tracking  your order is on the way to you           04:33 PM, 10th Jun                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:33 PM, 10th Jun                     anna                    were not done           04:33 PM, 10th Jun                     anna                    this is the same screenshot that I've send you           04:34 PM, 10th Jun                     anna                    9:30 am until now its not here           04:34 PM, 10th Jun                     anna                    If you still gonna ignore my messages I will send   a report to your  management           04:35 PM, 10th Jun                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             04:37 PM, 10th Jun                   Mohammed                   Is there anything else I can help you with?           04:37 PM, 10th Jun                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:38 PM, 10th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4478486