Subject: Ticket Assigned - Conversation with sujith
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 10 Jun 2022 04:41:34 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sujith sujith                    Bot:  Hi again! Bot:  Please enter your name Customer:  sujith Bot:  Hi Sujith ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9572068103 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:25 PM, 01st Jun                   Aya                   Hello Sujith, I am Aya, thank you for contacting us. how may I help you today.           07:26 PM, 01st Jun        
              sujith                    Its totally disappointing,  was trying to get an upate on my order status,  never received any positive response. Feedback on tracker noted as customer not responded.           07:27 PM, 01st Jun                     sujith                    I never received any call from your delivery team.           07:27 PM, 01st Jun                   Aya                   We are really sorry for this           07:27 PM, 01st Jun                   Aya                   could you please confirm your contact number           07:27 PM, 01st Jun                     sujith                    Furthermore,  delivery address has been provided while ordering           07:27 PM, 01st Jun                     sujith                    Why your team need further confirmation???           07:28 PM, 01st Jun                     sujith                    055 189 1229           07:28 PM, 01st Jun                   Aya                   Please accept our full apology, This is
  definitely not the experience we wish you had when shopping on our website.           07:28 PM, 01st Jun                   Aya                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           07:28 PM, 01st Jun                   Aya                   We will get in touch with at the soonest through your email           07:29 PM, 01st Jun                   Aya                   So please allow us the time to do the needful           07:29 PM, 01st Jun                   Aya                   Is there anything else may I assist you?           07:29 PM, 01st Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4435463