Subject: Ticket Assigned - Conversation with cynthia
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 08 Jun 2022 12:48:29 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with cynthia cynthia                    Customer:  hello Bot:  Hi again! Bot:  Please enter your name Customer:  cynthia Bot:  Hi Cynthia ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7369685905 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi  Cynthia,Good morning, Thank you for contacting us. My name is Mazin Bassi How may I help you? Customer:  Hi goodmorning Customer:  I just wanna knwo when is my order to be ready for pickup Customer:  been two days since I ordered Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  We see that you have placed your order on May 9, 2022. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 2 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection. Agent:  Is there anything else i can help you with? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  cynthia Bot:  Hi Cynthia ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  737003374 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  7370003384 Bot:   Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Cynthia, My name is Mohamed.Thank you for contacting us. I will be happy to help you! Customer:  Hi Customer:  goodafternoon Customer:  I just wanna know if you can cancel my order that is not verified because i want to use my credit Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  As i checked the orders (7370003374 - 7370003384) wasn't placed successfully due to incomplete payment. Agent:  We will not capture the amount for the orders. Agent:  We request you to place a new order. Customer:  yes i am doing new order now but my credit already gone Customer:  it was used in the order which is not completed Agent:  Te credit will reflect in your account within fe hours. Agent:  Do you have any other questions I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  hello Bot:  Hi again! Bot:  Please enter your name Customer:  cynthia Bot:  Hi Cynthia ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7369685905 Bot:   Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Hi! We are currently away. Please leave a message and our team will reach out to you at the earliest. Agent:  Hi Cynthia , My name is Ahmed, I will be happy to assist you. Customer:  I just wanna ask if is the Accessories for kids for girls like headbands can be return? Agent:  Kindly provide us with the exact name of the item as mentioned on the website Customer:  actually I still did not order..i want to know first if those Charmz accesories like head bands can be return in case it doesnt fit Agent:  Kindly share with us the exact link of the item to check and further assist you Customer:  https://www.centrepointstores.com/bh/en/p/163121176 Customer:  https://www.centrepointstores.com/bh/en/p/163145607 Customer:  like this items and so many Agent:  We have checked and we would like to inform you that the items can be returned Agent:  However, contact us again if you need any assist for returning Customer:  ok then..thankyou so much Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Customer:  thankyou Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  cynthia Bot:  Hi Cynthia ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7370506839 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Cynthia, My name is Mohamed.Thank you for contacting us. I will be happy to help you! Customer:  Hi how are Customer:  I just wanna ask why my order still processing but recieved that item is ready for pick up Agent:  The order status will be updated only if the order has been collected. Agent:  We request you to collect the order from the store. Agent:  Do you have any other questions I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  hello Bot:  Hi again! Bot:  Please enter your name Customer:  cynthia Bot:  Hi Cynthia ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7373089369 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Cynthia, thank you for contacting us. This's Mazen We would be happy to help you. Agent:  Could you please share your order number so that I can assist you further? Customer:  hi Customer:  7373089369 Agent:  We request you to please allow us some time to check your details and back to you, stay with us Customer:  please Agent:  Order is out for delivery today our delivery team will call you on 36286462 to deliver the order to you  Customer:  yes but until now still no one deliver its late Agent:  Order will be delivered today Customer:  is there any maximum time when to be deliver? Customer:  until what time today Agent:  10 Pm Agent:  If order will not be delivered today then tomorrow morning Customer:  thats why Im reaching the minimum order so it will deliver today because its showing online that 1 day delivery only but then its not Agent:  Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (36286462) Customer:  please as I needed the items immidiately for some reasons Customer:  thats why im expecting it today Agent:  We will send a new delivery team to deliver the order tomorrow Agent:  Do you have any other inquiries that we can help with? Customer:  so its not possible tonight as there is still time? Agent:  Yes possible but not sure Customer:  oh please Make it possible i really need the item tonight Agent:  We will inform our team about the same but in case our team could not deliver then we will deliver it tomorrow morning Agent:  Do you have any other inquiries that we can help with? Agent:  Please feel free to come back and chat with us if you have any queries in the future. My name is Mazen and have a wonderful day! Customer:  thankyou Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  cynthia Bot:  Hi Cynthia ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7373089369 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Dear Customer, I'm Zina, how can I help you today? Customer:  hi Customer:  i want to followup my order Customer:  untilnow its not yet deliver Customer:  7373089369 Customer:  order no Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  We have checked for you and found by your order tracking number that your order is out for delivery on (7/6/22) and you will be contacted on (+97336286462) Customer:  until what time? Agent:  we kindly ask you to wait till the end of the day to be contacted Agent:  Please note that we will do our best to deliver the order as soon as possible Agent:  Is there anything I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  hello Bot:  Hi again! Bot:  Please enter your name Customer:  cynthia Bot:  Hi Cynthia ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7373089369 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  7373089369 Customer:  until now no one deliver my order Agent:  Hi Cynthia, My name is Mohamed.Thank you for contacting us. I will be happy to help you! Customer:  7373089369 Customer:  until now no one deliver my order Agent:  I do apologise for that .This is not the issue we wan't our customer to have . Agent:  As i checked the order is out for delivery again today  by the courier team. Agent:  They will contact you soon for the delivery in your number:97336286462 Customer:  it been from yesterday i keep followup Customer:  i thought its one day delivery only Customer:  when its 7pm again Agent:  Am truly sorrry for that. Agent:  The order will be delivered to you soon Agent:  Do you have any other questions I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  hello Bot:  Hi again! Bot:  Please enter your name Customer:  cynthia Bot:  Hi Cynthia ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7373089369 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Cynthia, thank you for contacting us. This's Mazen We would be happy to help you. Agent:  Order is out for delivery today our delivery team will call you on 36286462 to deliver the order to you  Customer:  until now Customer:  still nothing Customer:  it about to 9pm again Agent:  You may receive it before 10 PM Agent:  If not today them order team will call you tomorrow morning to deliver the order Customer:  again Customer:  again Customer:  you said today from.yesterday Customer:  again tomorow Customer:  my god Agent:  I can understand your frustration regarding the same and we will do our best to have this resolved for you on priority. Agent:  Please consider this as a rare instance we are working on that such thing will never happen again in the future Agent:  Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (36286462) Agent:  Do you have any other inquiries that we can help with? Agent:  Please feel free to come back and chat with us if you have any queries in the future. My name is Mazen and have a wonderful day! Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  hello Bot:  Hi again! Bot:  Please enter your name Customer:  cynthia Bot:  Hi Cynthia ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7373089369 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, thank you for contacting us. This's Mazen We would be happy to help you. Agent:  Could you please share your order number so that I can assist you further? Customer:  7373089369 Customer:  its 9pm Customer:  until now no delivery yet Customer:  what kind of service is this Agent:  We request you to please allow us some time to check your details and back to you, stay with us Agent:  Thank you for waiting for us! We do apologize about the wait time. We are available to assist you. Agent:  We sincerely apologize for any inconvenience caused you. This is not the experience we offer Agent:  We will send a new delivery team to deliver the order tomorrow Customer:  again and again Customer:  what is the problem why you cannot deliver on time? Customer:  is there any problem with my order? Customer:  why? Agent:  We are sorry for the delay we will send our team to deliver the order tomorrow Customer:  whats the problem in my order? Customer:  answer Customer:  dont offer free delivery if you cannot deliver on time Id rather pickit up..whats the problem of my order? Agent:  As i can see in tracking number our team tried to deliver they order today Agent:  but they could not deliver the order today Agent:  We are really very sorry for that Agent:  We will send a new delivery team to deliver the order tomorrow Customer:  why? where is the item now? Agent:  I can see order is still our for delivery but i can not assure you it will be delivered today Agent:  We assure you it will be delivered tomorrow Customer:  where is the item located? Agent:  It is still out for delivery Agent:  IMAGE Agent:  Do you have any other inquiries that we can help with? Customer:  if its out for delivery why they cannot deliver to me my place is only very near umal hassam Customer:  what is the problem in my order Agent:  We already sent email to concern team and asked them to deliver the order asap Agent:  If possible today they are going to deliver it today Agent:  Hi, I'm not getting a response from you. Are you still connected? Customer:  please makt it today Customer:  as i needed the item imidiately Agent:  We will do our best to deliver the order today but we can not assure you that Customer:  that why i reach the mininum order to have a free delivery Agent:  We will do our best to delivered the order today Customer:  because it should be 1 day only Customer:  its already 9pm and yet still no one deliver Agent:  Ok sure we are on it Agent:  Our delivery team work till 10 PM Agent:  Our team may call you after sometimes as order is our for delivery Customer:  can i get the number Customer:  of the delivry driver Agent:  Our team will call you shortly Agent:  Do you have any other inquiries that we can help with? Customer:  its not guaranted its was the same answer from yesterday Customer:  i want to know the number of the delivery driver Agent:  We are contacting delivery team via internal escalation not via phone so we do not have delivery team contact number as delivery agent is assigned by courier company Customer:  you should have atleast compensation offer as you failed to give the customer satifsfaction Agent:  I can understand your frustration regarding the same and we will do our best to have this resolved for you on priority. Agent:  Please consider this as a rare instance we are working on that such thing will never happen again in the future Customer:  oh god you are just sending the dame answer Customer:  my god Agent:  Please wait for sometimes our team may call you today to deliver the order Customer:  its already quarter to 10 Customer:  its only 15min left Agent:  We request you to please allow us some time so we can work on this and do the needful. Agent:  Do you have any other inquiries that we can help with? Customer:  i didnt even recieve a call until.now Agent:  We already raised your concern to delivery team to delivery the order asap Agent:  We appreciate you patience and understanding on this Agent:  Do you have any other inquiries that we can help with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  cynthia Bot:  Hi Cynthia ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7373089369 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Cynthia I am Mais, Thank you for contacting us, How may I help you today Customer:  hi Customer:  7373089369 Customer:  i want to followup Customer:  its been 3 days Customer:  still not deliver Agent:  We are verry sorry for the delay Agent:  And we kindly ask you to confirm your number +97336286462 Agent:  As the courier is out to deliver the order today Agent:  And will contact you on the mentioned number before the delivery Customer:  again its today and after it will reach until night again you will re scheduled again Customer:  you make sure that will deliver today Customer:  as this order already theee days Customer:  three days Agent:  We are truly sorry for this issue Agent:  And kindly ask you if the order still not delivered by the end of this day Agent:  To contact us again for more help Customer:  why that u cannot deliver on time? Customer:  its been three days Customer:  whats the problem of my order Agent:  We can see that the delivery of this order has taken longer than our normal delivery time, and we are really very sorry for this delay. We know that you’ve been waiting for it. It should be with you soon. Customer:  yah i know and what supposed to be the problem? Agent:  Please accept our sincere apology but due to the high demand in the sale season order may delay to deliver Customer:  how you will guarantee that my order will deliver today? Agent:  We will do the best we can to deliver the order Agent:  Is there any other query I can help you with? Agent:  It was a pleasure to assist you. Please feel free to come back and chat with us if you have any queries in the future.  I am Mais and have a wonderful day! Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  helli Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  hello Bot:  Hi again! Bot:  Please enter your name Customer:  cynthia Bot:  Hi Cynthia ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7373089369 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:38 PM, 08th Jun                     cynthia                    7373089369           04:38 PM, 08th Jun                     cynthia                    until now still not deliver           04:39 PM, 08th Jun                     cynthia                    7373089369           04:39 PM, 08th Jun                     cynthia                    it been 2days now           04:39 PM, 08th Jun                     cynthia                    7373089369           04:39 PM, 08th Jun                   Mohammed                   Hi Cynthia  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           04:39 PM, 08th Jun                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:39 PM, 08th Jun                   Mohammed                   As per the courier your order will be delivered by today and you can track it from here  https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FP0606221000729           04:41 PM, 08th Jun                   Mohammed                   Is there anything else I can help you with?           04:41 PM, 08th Jun                     cynthia                    until now its out of delivry only           04:42 PM, 08th Jun                     cynthia                    the question is when           04:42 PM, 08th Jun                     cynthia                    its been two days           04:43 PM, 08th Jun                     cynthia                    when           04:43 PM, 08th Jun                     cynthia                    its 4pm again           04:43 PM, 08th Jun                     cynthia                    then after will reach till tonight and after u will reshedulr again           04:44 PM, 08th Jun                     cynthia                    what is the problem that you cannot deliver until.now           04:44 PM, 08th Jun                   Mohammed                   We apologize for that we will check with courier to expedite the delivery process asap           04:45 PM, 08th Jun                   Mohammed                   Is there anything else I can help you with?           04:45 PM, 08th Jun                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:48 PM, 08th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4469892