Subject: New comment - [#4041641] Broken item
From: Home Centre UAE <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 07 Jun 2022 06:10:11 +0000

There is a new comment in the ticket submitted by Mohammad Tawfik to HelpHCAE   Comment added by : Md Ansari1  Comment Content:  <div class="WordSection1">
<div class="MsoNormal"><span style="font-size:14.0pt">Dear <a id="OWAAM51FE7E8F5F584049B1A862A84A9B2A15" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Faraz Lohani</span></a></span></div>
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<div class="MsoNormal"><span style="font-size:14.0pt">Will arrange the schedule as soonest for retrieved the goods from customer house and update you here.
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<div class="MsoNormal"><i><span style="font-family:Algerian;color:#538135">Best Regards &amp; Thanks,</span></i></div>
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<i><span style="font-family:Algerian;color:#538135">MD ALAMGIR ANSARI</span></i><span style="font-family:Algerian;color:#538135"></span>
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<div>From: Faraz Lohani &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, June 5, 2022 6:51 PM<br>
<b>To:</b> [email-masked]; Md Ansari1 &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Broken item</div>
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<div class="MsoNormal">Hi <a id="OWAAMF24984A456484B2BB0797BBECDF485F7" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Md Ansari1</span></a>,</div>
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<div class="MsoNormal">Reminder.</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, June 1, 2022 12:25 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Md Ansari1 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Broken item</div>
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<div class="MsoNormal">Hi <a id="OWAAM6E0446013BAF4DA5A9A9885CE5BF22B0" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Md Ansari1</span></a>,</div>
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<div class="MsoNormal">Is there any update for the below RMA :</div>
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<div class="MsoNormal">Order No : <span class="csorderlabelvalue">8258682879</span>
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<span class="csorderlabelvalue">RVP : </span>1002534327</div>
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<b>From:</b> Home Centre UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, May 31, 2022 9:05 AM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Ticket Assigned - Broken item</div>
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<div><span style="font-size:10.5pt;font-family:-apple-system">Hi Faraz Lohani,<br>
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A new ticket has been assigned to you. Please follow the link below to view the ticket.<br>
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Broken item</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement:  Request for fixing WWD item<br>
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Order Date : May 6, 2021<br>
Order ID: 8258682879<br>
Tracking ID: 16544448258682879<br>
Item ID: 162102906<br>
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Issue Description: The customer contacted us informing that the he wants the item (162102906 - - Vibrant King Bed - 180x200 cm) which has been broken from the second time to be fixed once more, Kidney check the issue and send a team to fix it.</span></div>
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<strong><span style="font-size:10.5pt;font-family:-apple-system">Child Ticket: 3790475: this case pending for two month kindly assist to close it as we did not get any response from HC KW team</span></strong><span style="font-size:10.5pt;font-family:-apple-system"><br>
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Regards,<br>
Samer</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Ticket attachments : 1.
<a href="http://helpae.homecentre.com/helpdesk/attachments/2043319089878" rel="noreferrer">image0.jpeg</a><br>
2. <a href="http://helpae.homecentre.com/helpdesk/attachments/2043319089880" rel="noreferrer">image1.jpeg</a><br>
3. <a href="http://helpae.homecentre.com/helpdesk/attachments/2043319089883" rel="noreferrer">image2.png</a>
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<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4041641" rel="noreferrer">https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4041641</a>
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