Subject: New Reply Received - Exchange some items
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 06 Jun 2022 00:30:51 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Exchange some items  Ticket comment <div>I’m in egypt not uae </div>
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<div>On 5 Jun 2022, at 7:59 AM, Max &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt; wrote:<br class="Apple-interchange-newline">
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<div dir="ltr" class="">Hi Mubashar ,<br class=""><br class="">
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<div class="">Thank you for reaching out us.<br style="box-sizing: border-box" class=""><br style="box-sizing: border-box" class="">We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We understand you were expecting the order to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations. We will surely help you out with this. We will accept a return of your item. Below you will find the process for initiating the return.</div>
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<span class="">You can return online purchases through the below three channels:</span><br class="">
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<div class=""> <br style="box-sizing: border-box" class="">·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy.<br style="box-sizing: border-box" class="">·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br style="box-sizing: border-box" class="">·You can now drop off your return to any (Max) store across the UAE.<br style="box-sizing: border-box" class=""> <br style="box-sizing: border-box" class="">Here’s what you need to do.<br style="box-sizing: border-box" class=""> <br style="box-sizing: border-box" class="">·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max) store in the UAE.<br style="box-sizing: border-box" class="">·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br style="box-sizing: border-box" class="">·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br style="box-sizing: border-box" class=""> <br style="box-sizing: border-box" class="">Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br style="box-sizing: border-box" class=""><br style="box-sizing: border-box" class="">At this time we do not have an option to offer exchange, but we welcome you to shop for a new piece on our website or from a store near you, and return the wrong product to us.</div>
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<div class="">Feel free to get in touch with us for further assistance.</div>
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<div class="">Your friends,<br style="box-sizing: border-box" class="">The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4451341