Subject: New Reply Received -
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 05 Jun 2022 08:42:01 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.    Ticket comment <div>Why can’t you send me what I ordered? And how will I get my refund?<br><br>
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<div dir="ltr">Sent from my iPhone</div>
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<div>On 5 Jun 2022, at 12:39 PM, Max &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'><div dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><span dir="ltr" rel="tempredactor" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 14px">Hi Fiza,</span></div></div>
<div dir="ltr" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><span rel="tempredactor" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 14px"><br style="box-sizing: border-box"></span></div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><span rel="tempredactor" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 14px">We apologize for the inconvenience caused to you.</span></div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><span rel="tempredactor" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 14px"><br style="box-sizing: border-box"></span></div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><span dir="ltr" rel="tempredactor" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>We are truly sorry to hear that you have received a different item than the one you originally ordered from our website.  We are truly sorry we can't send the item. According to our return policy, you may only return it and get a refund.</span></div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">
<span dir="ltr" rel="tempredactor" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>​</span><br>
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<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">
<span dir="ltr" rel="tempredactor" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>As per the courier, you have been contacted for item collection and you request to cancel the return process, so please inform us if you still want to return the item.</span><br>
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<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><span rel="tempredactor" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 14px"><br style="box-sizing: border-box"></span></div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><span rel="tempredactor" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>Feel free to get in touch with us for further assistance. Please let us know your feedback.</span></div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><br style="box-sizing: border-box"></div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><span rel="tempredactor" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>Your friends,</span></div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><span rel="tempredactor" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px' dir="ltr">The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4445966