Subject: New Reply Received - Need Escalation
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 04 Jun 2022 06:57:50 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Need Escalation  Ticket comment <div dir="auto">جاتي رساله من يوم ٢٦/٥ بان المرتجعات وصلت لماذا التاخير في رد المبلغ مرفق الرساله<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0NTczNzI3OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.5Vl35R-ZYe4QhLBmxkqel-QjgUZzMrDm88wZrkBhNHk" data-id="2043345737279" style="max-width: 100%"></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 4 Jun 2022 at 8:27 AM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div style="box-sizing:border-box;word-break:break-word;text-align:right"><span dir="rtl" rel="tempredactor" style="box-sizing:border-box;word-break:break-word;text-align:left">مرحبا لولو,</span></div>
<div style="box-sizing:border-box;word-break:break-word;text-align:right"><span rel="tempredactor" style="box-sizing:border-box;word-break:break-word"><br style="box-sizing:border-box"></span></div>
<div style="box-sizing:border-box;word-break:break-word;text-align:right">شكراً لك على تواصلك معنا.</div>
<div style="box-sizing:border-box;word-break:break-word;text-align:right"><br style='box-sizing:border-box;color:rgb(0,0,0);font-family:arial,helvetica,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:16px'></div>
<div dir="rtl" style="box-sizing:border-box;word-break:break-word;text-align:right">تقبلي كامل اعتذارنا عن الإزعاج  والتأخير الذي تسببنا به.</div>
<div style="box-sizing:border-box;word-break:break-word;text-align:right"><br style='box-sizing:border-box;color:rgb(0,0,0);font-family:arial,helvetica,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:16px'></div>
<div dir="rtl" style="box-sizing:border-box;word-break:break-word;text-align:right">يرجى العلم بأنه قد تم رفع طلب حضرتك للجهات المعنية و سيتم إتخاذ الإجراء اللازم بأسرع وقت ممكن ولضمان عدم تكرار هذا الخطأ مستقبلا.</div>
<div style="box-sizing:border-box;word-break:break-word;text-align:right"><br style='box-sizing:border-box;color:rgb(0,0,0);font-family:arial,helvetica,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:16px'></div>
<div dir="rtl" style="box-sizing:border-box;word-break:break-word;text-align:right">لا تترددي بالاتصال بنا للحصول على مزيد من المساعدة.</div>
<div style="box-sizing:border-box;word-break:break-word;text-align:right"><br style='box-sizing:border-box;color:rgb(0,0,0);font-family:arial,helvetica,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:16px'></div>
<div style="box-sizing:border-box;word-break:break-word;text-align:right">أصدقائك،</div>
<div dir="rtl" style="box-sizing:border-box;word-break:break-word;text-align:right">فريق الدعم</div>
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<div dir="ltr" style="box-sizing:border-box;word-break:break-word;text-align:right"><div style="box-sizing:border-box;margin:0px;word-break:break-word"><br style='box-sizing:border-box;color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:right;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'></div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4443094