Subject: New Reply Received - need esc
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 04 Jun 2022 06:19:31 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  need esc  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/Ez2zwmHf05h3R3US3PDvew~~/AALN9wA~/RgRkfCzwPVcDc3BjQgpimnD5mmIfw_DcUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~" alt=""></div>
Dear Team, <br>
<br>
Our apologies for the delay. Rest assured that we will follow up with our team to ensure the order is collected at the earliest possible. <br>
<br>
Kindly note that the customer is located in a remote area that is serviceable on certain days of the week. <br>
<br>
Therefore, the order has been scheduled to be collected on the nearest date: 6/6/2022.<br>
<br>
Best regards,
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Arwa Alhajaj </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>4/6/2022 9:00 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#4444173] - need esc<br>
 
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<div>Hi Team,</div>

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<div>Subject : Late pick up</div>

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<div>Problem Statement: – Late pick up</div>

<div>Order number: 9571367806</div>

<div>Tracking ID: SD007041790</div>

<div>Assistance Required—Need urgent pick up</div>

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<div dir="ltr">The customer initiated his return request on 5/26/22 and till now the item(s) has not been <span dir="ltr">collected.</span> We request you to kindly arrange an urgent <span dir="ltr">collection</span> as the customer complains  about the lateness in <span dir="ltr">collection.</span>
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<div>Warm Regards!</div>

<div dir="ltr">M.T</div>

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<img width="1" height="1" alt="" src="http://click.netsuite.com/q/eYJ2pkzIGwxMmvbXJwKHTQ~~/AALN9wA~/RgRkfCzwPlcDc3BjQgpimnD5mmIfw_DcUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4444173