Subject: Fwd: Request for manual refund - Ticket ID 4309494
From: Nikhil Bishnoi <[email-masked]>
To: Mohammad Musaed <[email-masked]>
Date: Tue, 31 May 2022 19:57:08 -0700 (MST)

Hi Tawfik, 

Please find below confirmation shared. Respond to the customer and share the below screenshot and close the case. 

Regards, 
Nikhil. 

From: "Punit Darji" <[email-masked]> 
To: "Akshay Berry" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Sabir Sutharya" <[email-masked]>, "Sonal Gyanchandani (TCS)" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ankur Kwatra" <[email-masked]>, "AHMED OMER" <[email-masked]> 
Sent: Monday, 30 May, 2022 16:37:06 
Subject: RE: Request for manual refund 

Hi [ mailto:[email-masked] | 
@Akshay Berry ] , 

Please note that below order has been refunded at Tabby. 

Regards, 

Punit Darji 

From: Akshay Berry <[email-masked]> 
Sent: Monday, May 30, 2022 2:32 PM 
To: Mohammad Shababe Quamar <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Punit Darji <[email-masked]>; Sabir Sutharya <[email-masked]>; Sonal Gyanchandani (TCS) <[email-masked]> 
Cc: Nikhil Bishnoi <[email-masked]>; Apoorv Joshi <[email-masked]>; Ankur Kwatra <[email-masked]>; AHMED OMER <[email-masked]> 
Subject: RE: Request for manual refund 

[ mailto:[email-masked] | @Punit Darji ] [ mailto:[email-masked] | 
@Sabir Sutharya ] , 

Please process refund to Tabby account. MC removed already. 

Order ID: 9561125305 

Refund amount: AED 59.2 

Regards, 

Akshay Berry 

Vendor Support & Escalations Specialist 

T: +971 4 5172125 

Landmark Group HQ, Marina, Dubai, UAE 

From: Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, May 30, 2022 2:19 PM 
To: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Ankur Kwatra < [ mailto:[email-masked] | [email-masked] ] >; AHMED OMER < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Request for manual refund 

++ [ mailto:[email-masked] | 
@Akshay Berry ] Please check the status of ticket # 4309494 

Thanks & Regards, 

Shababe Quamar 

+971 4 517 4278 

Landmark Group HQ, Marina, Dubai, UAE. 

[ http://www.landmark.digital/ | www.landmark.digital ] 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, May 30, 2022 1:04 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Ankur Kwatra < [ mailto:[email-masked] | [email-masked] ] >; AHMED OMER < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Request for manual refund 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Team, 

Kindly assist us on the below request. 

Thank you for your help. 

Regards, 

Manish 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Ankur Kwatra" < [ mailto:[email-masked] | [email-masked] ] >, "AHMED OMER" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, May 27, 2022 4:43:36 PM 
Subject: Re: Request for manual refund 

Hi Team, 

Kindly assist us on the below request. 

Thank you for your help. 

Regards, 

Manish 

From: "AHMED OMER" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Ankur Kwatra" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, May 27, 2022 4:31:57 PM 
Subject: Request for manual refund 

Hi Team, 

Problem Statement: Request for manual refund 

Order ID: 9561125305 

Refund amount: AED 59.2 

Assistance Required: Need Urgent Refund to the customer account 

Issue Description: The approval for the changing the refund mode has been attached on this mail, and the amount has been removed from the custoemr "my credit" as per the hybris and confirmation from "jira" team. 

Regards, 

Ahmed Omer 

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