Subject: New Reply Received - Delivery
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 30 May 2022 07:17:10 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Delivery  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Dear Team, </span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">This is really not the experience I would like to face. Please note that I am extremely disappointed, and I prefer kindly do the needful to cancel the order and proceed for the refund.
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Presently I am on my vacation and I will not be available in ABU DHABI till 15<sup>th</sup> JUNE.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">So please proceed for the refund process  </span></div>
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<div class="MsoNormal"><span style="color:black">Best Regards,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="color:black;mso-fareast-language:ZH-CN">Vinoth Kumar</span></div>
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<div>From:<span lang="EN-US"> Splash &lt;[email-masked]&gt;
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<b>Sent:</b> 29 May 2022 13:59<br>
<b>To:</b> Vinoth Kumar &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4397023] - Delivery</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>​<span style="color:#183247">Hi VINOTH,</span> </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for reaching out to us with your concern.<br>
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We are really sorry for the inconvenience caused to you. However, this is not typical of the experience we offer.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We’re on it - and we’ll do our best to sort this out quickly.<br>
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Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.<br>
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Please feel free to get in touch if you need further assistance.<br>
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Your friends,<br>
The Support Team</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4397023:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4397023