Subject: Ticket Assigned - Conversation with harikrishnan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 29 May 2022 16:07:28 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with harikrishnan harikrishnan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  harikrishnan Bot:  Hi Harikrishnan ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0555235687            07:55 PM, 29th May                   Mohammed                   Hi Harikrishnan , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           07:56 PM, 29th May                     harikrishnan                    Hi , I received my courier today , total 18 items were in this order . Received only 17 and 1 t shirt is missing - order No Order #9571955227           07:56 PM, 29th May                     harikrishnan                             07:57 PM, 29th May                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:59 PM, 29th May                     harikrishnan                    Hi           07:59 PM, 29th May                     harikrishnan                    Waiting your response           08:00 PM, 29th May                   Mohammed                   As we have checked, the item (163922522 - - Solid Crew Neck T-shirt with Short Sleeves) has been cancelled because it went out of stock           08:00 PM, 29th May                     harikrishnan                    So what about my refund ?? How will I get it back           08:01 PM, 29th May                   Mohammed                   We would like to inform you that we have processed the refund of amount (AED 10) on (5/29/22) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           08:04 PM, 29th May                     harikrishnan                    Ok thanks           08:05 PM, 29th May                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:07 PM, 29th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4419038