Subject: Re: KW HC: Damage WWD 8118731789
From: Manish Kumar <[email-masked]>
To: tejinder singh <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, [email-masked], Apoorv Joshi <[email-masked]>, Mohammad Musaed <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Ankur Kwatra <[email-masked]>
Date: Tue, 24 May 2022 21:10:59 -0700 (MST)

Hi Team. 

Kindly assist us on the below request, the issue has alredy been escalated under child ticket id - 4204809, however we have not received any further update. 

Thank you for your help. 

Regards, 
Manish 

From: "Mohammad Musaed" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Tuesday, May 24, 2022 2:11:46 PM 
Subject: Damage WWD 8118731789 

Hi team, 

Problem Statement: Damage WWD 

Order Date : Dec 12, 2021 
Order ID: 8118731789 
Tracking ID: 17965808118731789 
Item ID : 161937183 - - Senato 3-Seater Velvet Sofa Bed 

Assistance Required: Kindly check and advise if the item can be repaired or replaced. 

The customer has confirmed he had received a damaged item please check the attachment 

Regards, 
M.T