Subject: Ticket Assigned - Conversation with jayakrishnan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 18 May 2022 11:10:19 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jayakrishnan jayakrishnan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jayakrishnan Bot:  Hi Jayakrishnan ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0589492807            02:59 PM, 18th May                     jayakrishnan                    Okay           02:59 PM, 18th May                     jayakrishnan                    Hi           03:00 PM, 18th May                   Mohammed                   Hi Jayakrishnan  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           03:01 PM, 18th May                     jayakrishnan                    Hi Tawfik           03:01 PM, 18th May                     jayakrishnan                    There was a refund in my credits section, but now its not showing           03:02 PM, 18th May                     jayakrishnan                    Also i am getting many messaged and mails from shukran, means last 5 mins i have rcvd more than 20 mails and messages           03:02 PM, 18th May                     jayakrishnan                    U thr?           03:03 PM, 18th May                   Mohammed                   Can you please share your order number           03:03 PM, 18th May                     jayakrishnan                    order number is 9568918521.           03:04 PM, 18th May                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:04 PM, 18th May                     jayakrishnan                    Ok           03:04 PM, 18th May                   Mohammed                   Regarding to your order (9568918521), We would like to inform you that we have processed the refund of amount (     41.65) in your my credit wallet.  You can use your my credit account in your online purchase in 5 easy steps: Step 1 - Simply log onto your account  by email id [email-masked] Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           03:06 PM, 18th May                     jayakrishnan                    did all these and showing 0 in my creditq           03:06 PM, 18th May                   Mohammed                   Please share screenshot if you are not able to see my credit           03:07 PM, 18th May                   Mohammed                   So we can escalate your issue to the technical team           03:07 PM, 18th May                     jayakrishnan                             03:07 PM, 18th May                     jayakrishnan                    Rcvng many mails and messages like this           03:07 PM, 18th May                   Mohammed                   We apologize for that , we will check with the concerned team and updated you by details by your email id           03:08 PM, 18th May                   Mohammed                   Is there anything else I can help you with?           03:08 PM, 18th May                     jayakrishnan                             03:08 PM, 18th May                     jayakrishnan                             03:08 PM, 18th May                     jayakrishnan                    I have kept a shirt in my cart and I need to place order for the same           03:09 PM, 18th May                     jayakrishnan                    When the same will be ready           03:09 PM, 18th May                   Mohammed                   Thank you for sharing we will do the needful           03:09 PM, 18th May                   Mohammed                   Is there anything else I can help you with?           03:09 PM, 18th May                     jayakrishnan                    Ok           03:09 PM, 18th May                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:09 PM, 18th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4372254