Subject: Note Added - [#4207448] Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 17 May 2022 11:47:11 +0000

Hi ,    Clifford Rodrigues added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4207448    Subject:  Conversation with User   Requester: شاذان محفوظ    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear <a id="OWAAM2DDB77E1363945EB80CC4B92B1F23F5A" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@ALL MCT OPS - Dispatchers</span></a>
</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Kindly check for below collection </div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<table class="MsoNormalTable" border="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">Collection Reference</div>
<div></div>
<div></div>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><a href="https://www.aramex.net/ae/collection.asp?ColReference=D10C910" rel="noreferrer">D10C910</a></div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal" style="line-height:115%"><span style='font-size:9.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black'>Regards,
</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="color:#1F497D"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><b><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Clifford Rodrigues</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Operation Supervisor ( Domestic)</span></div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#EE3224'>Aramex Muscat LLC
</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>– Oman</span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal" style="line-height:115%"><span style='font-size:9.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black'>Tel: +968 24473014</span></div>
<div></div>
<div></div>
<div class="MsoNormal" style="line-height:115%"><span style='font-size:9.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black'>Fax: +968 24473001</span></div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#EE3224'><a href="http://www.aramex.com/" rel="noreferrer"><span style="color:#EE3224">aramex.com</span></a></span><span style="color:#EE3224"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="color:black"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal">
<a href="http://www.twitter.com/aramex" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#1F497D;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="_x0000_i1029" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzOTM4MTc1MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.AsIy7LYkUui2fqAUH19o01y84_5gxdFd_o9pFJs2swU" data-id="2043339381751" alt="Description: Description: Description: Description: cid:[email-masked]"></span></a><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'> 
</span><a href="http://www.facebook.com/Aramex" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#1F497D;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzOTM4MTc1MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.U4z3unDBhnN2rKlItFQ6EnHLOKL43QBg-tEjF930qew" data-id="2043339381753" alt="Description: Description: Description: Description: cid:[email-masked]"></span></a><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>  </span><a href="http://www.linkedin.com/companies/11516" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Times New Roman",serif;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzOTM4MTc1NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.mgphQUPIiA47I0XCsoMdxcXPO-7M2eNVXRrpRJarQbU" data-id="2043339381754" alt="Description: Description: Description: Description: cid:[email-masked]"></span></a><u><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#000099'></span></u>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Trebuchet MS",sans-serif;color:#6AA84F'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Trebuchet MS",sans-serif;color:#8AB131'>For a greener planet, please don’t print this email unless necessary.</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="color:#1F497D"></span></div>
<div> </div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal"><b></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Akshay Berry &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, May 17, 2022 3:34 PM<br>
<b>To:</b> Max &lt;[email-masked]&gt;; Marniel Baul &lt;[email-masked]&gt;; Ahmad Alawneh &lt;[email-masked]&gt;; Clifford Rodrigues &lt;[email-masked]&gt;; Houssam Khattab &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Rajan Basnet &lt;[email-masked]&gt;; Akramullah Khan &lt;[email-masked]&gt;; Debesh Datta &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4207448] - Conversation with User</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Hi <a id="OWAAMA39170473CE945BABA1F0DEACC94D8D9" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Marniel Baul</span></a>
<a id="OWAAMF515652A454341A4BE0640CE588D428E" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ahmad Alawneh</span></a>
<a id="OWAAM11A0ED81EFC041C98865680854A75222" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Clifford Rodrigues</span></a>
<a id="OWAAM4FA1CE1E615B4A708B389AACA1A87768" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Houssam Khattab</span></a>,</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Reminder for the below collection.</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Order ID: 1664393694</div>
<div></div>
<div></div>
<div class="MsoNormal">AWB: 42725001885</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Regards,</div>
<div></div>
<div></div>
<div>
<div class="MsoNormal">
<img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzOTM4MTc1NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.iN9J8VeUsRdIdOsqGiiSkn--EYpAIIttcl61xx2Avvc" data-id="2043339381755" alt="Logo

Description automatically generated"><b><span style="font-size:12.0pt"></span></b>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Sunday, May 15, 2022 2:58 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4207448] - Conversation with User</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
</span></i></b><span style="color:indianred"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"></span></div>
<div> </div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"> Hi Team,<br>
<br>
We appreciate your help with this issue.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Any Update?<br>
<br>
Problem Statement: Collection Follow Up<br>
Order Date : Apr 5, 2022<br>
Order ID: 1664393694<br>
Return Tracking ID: 42725001885<br>
Item ID: 164005497 <br>
Assistance Required: Need Urgent Collection To WH<br>
<br>
Issue Description: The return request was created on (4/10/22) and as per the customer he handed the item n (4/11/2022) so we kindly ask you to check if the item has been collected from your side. If so, please arrange the delivery to WH on priority basis so
 the refund can be processed.<br>
<br>
Regards,</span></div>
<div></div>
<div></div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system">On Thu, 5 May at 9:22 AM
<span class="separator">, Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">We sent reminder to dispatch to check and update asap.
</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"> </span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'> </span><span style="font-size:10.5pt;font-family:-apple-system">
</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>  </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Thanks and Regards,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Marneil Anne Baul-Sabocojan</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Customer Success Executive</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Times New Roman",serif'> </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:red'>Aramex
</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Direct Line: 97146076421</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Direct Line: 966115121821</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Email:
</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#0563C1'>[email-masked]</span></a><span style="font-size:10.5pt;font-family:-apple-system">
</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:red'>aramex.com</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Arial",sans-serif;border:solid windowtext 1.0pt;padding:0in'><img width="83" height="14" style="width:.8645in;height:.1458in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzOTM4MTc1NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.srPu-EmUktotK7EIZxny8aBGkN1LZ-Joj5pI5HmbEZk" data-id="2043339381756" alt="Image removed by sender. A picture containing vector graphics

Description generated with very high confidence"></span><span style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Wednesday, May 4, 2022 2:37 PM<br>
<b>To:</b> Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#4207448] - Conversation with User</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"> </span></div>
<div></div>
<div></div>
</div>
<div style="border:solid #9C6500 1.0pt;padding:2.0pt 2.0pt 2.0pt 2.0pt">
<div>
<div class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C">
<span style="font-size:10.0pt;font-family:-apple-system;color:black">External email: avoid to open links or attachments unless sender is known and content is relevant..</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"> </span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"> Hi Team,<br>
<br>
We appreciate your help with this issue.</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">​</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Any Update?<br>
<br>
Problem Statement: Collection Follow Up<br>
Order Date : Apr 5, 2022<br>
Order ID: 1664393694<br>
Return Tracking ID: 42725001885<br>
Item ID: 164005497 <br>
Assistance Required: Need Urgent Collection To WH<br>
<br>
Issue Description: The return request was created on (4/10/22) and as per the customer he handed the item n (4/11/2022) so we kindly ask you to check if the item has been collected from your side. If so, please arrange the delivery to WH on priority basis so
 the refund can be processed.<br>
<br>
Regards,<br>
Ziena.</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
</div>
<div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4207448:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
</span>
</div>
<div></div>
<div></div>
</div>
</div>
</div>
</blockquote>
</div>
</blockquote>
</div>
</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4207448:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal">This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error.
 If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden.
 If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message,
 or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.
<a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a> </div>
<div></div>
<div></div>

</blockquote></div>