Subject: Note Added - [#4315092] Refund Follow Up
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 16 May 2022 09:54:05 +0000

Hi ,    Marniel Baul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4315092    Subject:  Refund Follow Up   Requester: Dr_selenahmed84    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear,</div>
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<div class="MsoNormal">There is no record of the given AWB 47707980552.</div>
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<div class="MsoNormal">Shipment got collected from the same shipper under AWB 47707985765, already delivered to Landmark.
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Thanks and Regards,</span></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Customer Success Executive</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:red'>Aramex
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Direct Line: 97146076421</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Direct Line: 966115121821</span></div>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Email:
</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Trebuchet MS",sans-serif;color:#0563C1'>[email-masked]</span></a></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:red'>aramex.com</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Arial",sans-serif'><img width="83" height="14" style="width:.868in;height:.1458in" id="Picture_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzODg3MDU3NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.cwxmQ511mH4gXwydz1oJHa73o8gkFyG8fiyWvCLscsk" data-id="2043338870577" alt="A picture containing vector graphics

Description generated with very high confidence"></span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt; <br>
<b>Sent:</b> Friday, May 13, 2022 1:25 PM<br>
<b>To:</b> Marniel Baul &lt;[email-masked]&gt;; Ahmad Alawneh &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> Fwd: [#4315092] - Refund Follow Up</div>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">WH: Hi Team,<br>
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We appreciate your help with this issue.<br>
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Problem Statement: Collection Follow Up<br>
Order Date : Apr 9, 2022<br>
Order ID: 9564935586<br>
Return Tracking ID:  47707980552<br>
Assistance Required: Need Urgent Collection To WH<br>
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Issue Description: The return request was created on (4/11/22) and as per the customer he handed the items so we kindly ask you to check if the item has been collected from your side. If so, please arrange the delivery to WH on priority basis so the refund
 can be processed.<br>
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Regards,</span><span style="font-size:10.5pt;font-family:-apple-system"> </span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Thu, 5 May at 8:13 PM
<span class="separator">, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">WH: Hi Team,<br>
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We appreciate your help with this issue.<br>
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Problem Statement: Collection Follow Up<br>
Order Date : Apr 9, 2022<br>
Order ID: 9564935586<br>
Return Tracking ID:  47707980552<br>
Assistance Required: Need Urgent Collection To WH<br>
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Issue Description: The return request was created on (4/11/22) and as per the customer he handed the items so we kindly ask you to check if the item has been collected from your side. If so, please arrange the delivery to WH on priority basis so the refund
 can be processed.<br>
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Regards,<br>
Ziena.</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4315092:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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