Subject: New Reply Received - FW: WWD return _ 8167193437
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Mon, 16 May 2022 04:37:38 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  FW: WWD return _ 8167193437  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="font-size:14.0pt">Absolutely will sort out very shortly.  </span></div>
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<div class="MsoNormal"><i><span style="font-family:Algerian;color:#538135">Best Regards &amp; Thanks,</span></i></div>
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<i><span style="font-family:Algerian;color:#538135">MD ALAMGIR ANSARI</span></i><span style="font-family:Algerian;color:#538135"></span>
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<div>From: Aya Alkafaween &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, May 15, 2022 4:54 PM<br>
<b>To:</b> Md Ansari1 &lt;[email-masked]&gt;; Mohamed Shabaz Khan &lt;[email-masked]&gt;<br>
<b>Cc:</b> Ahmed Ali MohamedAttala Abdel Salam &lt;[email-masked]&gt;; Tejinder Singh &lt;[email-masked]&gt;; Murugapandian Mani &lt;[email-masked]&gt;; Vincent Hillary &lt;[email-masked]&gt;; Mohamed Abdelaal
 &lt;[email-masked]&gt;; Anas Abukhashabeh &lt;[email-masked]&gt;; Faraz Lohani &lt;[email-masked]&gt;; Yara Hamza &lt;[email-masked]&gt;; Hanan Baninaser &lt;[email-masked]&gt;; Mohamed Nagy &lt;[email-masked]&gt;;
 Escalations Dxbteam &lt;[email-masked]&gt;; cchckw &lt;[email-masked]&gt;; Homecentre &lt;[email-masked]&gt;; Ruba Dabbas &lt;[email-masked]&gt;; Mohammad Shababe Quamar &lt;[email-masked]&gt;; Hckdelivery Dept &lt;[email-masked]&gt;;
 Srghomecentre Whkwt &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: WWD return _ 8167193437</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'>THE CUSTOMER CALLED AGAIN HE NEED THE RETURN URGENTLY </span></div>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'>KINDLY CONTACT THE CUSTOMER TODAY TO CONFIRM THE TIME FOR </span><span style="font-size:14.0pt;color:black">retrieve  </span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'></span>
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<span style="font-size:14.0pt;color:black">REGARDS </span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'></span>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'> Md Ansari1 [[email-masked]]<br>
<b>Sent:</b> Saturday, May 14, 2022 8:55 AM<br>
<b>To:</b> Mohamed Shabaz Khan<br>
<b>Cc:</b> Ahmed Ali MohamedAttala Abdel Salam; Tejinder Singh; Murugapandian Mani; Vincent Hillary; Mohamed Abdelaal; Anas Abukhashabeh; Aya Alkafaween; Faraz Lohani; Yara Hamza; Hanan Baninaser; Mohamed Nagy; Escalations Dxbteam; cchckw; Homecentre; Ruba
 Dabbas; Mohammad Shababe Quamar; Hckdelivery Dept; Srghomecentre Whkwt<br>
<b>Subject:</b> RE: WWD return _ 8167193437</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:black'></span>
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<span style="font-size:14.0pt;color:black">Dear <a id="OWAAMFB677E60B98E4476AA980D272EC19125" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohamed Shabaz Khan</span></a></span><span style="color:black"></span>
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<span style="font-size:14.0pt;color:black">Will arrange the team for retrieve the goods from customer house and update you here.
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<i><span style="font-family:Algerian;color:#538135">Best Regards &amp; Thanks,</span></i><span style="color:black"></span>
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<i><span style="font-family:Algerian;color:#538135">MD ALAMGIR ANSARI</span></i><span style="color:black"></span>
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<b><span style="color:black">From:</span></b><span style="color:black"> Mohamed Shabaz Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, May 13, 2022 10:52 AM<br>
<b>To:</b> Md Ansari1 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Ahmed Ali MohamedAttala Abdel Salam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Tejinder Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murugapandian Mani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Vincent Hillary &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohamed Abdelaal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Anas Abukhashabeh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Aya Alkafaween &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Yara Hamza &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Hanan Baninaser &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohamed Nagy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 cchckw &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ruba Dabbas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohammad Shababe
 Quamar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: WWD return _ 8167193437</span>
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<div class="MsoNormal"><span style="color:black">Hi Alamgir,</span></div>
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<div class="MsoNormal"><span style="color:black">Please proceed with the normal return/refund process. Attached is the approval.</span></div>
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</span><span style='font-size:12.0pt;font-family:"Arial Narrow",sans-serif;color:black'>MIS Coordinator</span>
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<span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>Landmark Tower, Dubai Marina</span><span style='font-size:9.0pt;font-family:"Times New Roman",serif'><br>
</span><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>PO Box 54052, Dubai, United Arab Emirates</span><span style='font-size:9.0pt;font-family:"Times New Roman",serif'><br>
</span><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>T +971 4 5175433</span><span style='font-size:9.0pt;font-family:"Times New Roman",serif'><br>
</span><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>M +971 56 8066304</span><span style='font-size:9.0pt;font-family:"Times New Roman",serif'><br>
</span><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>E <a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="color:black">[email-masked]</span></a></span>
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<b><span style="color:black">From:</span></b><span style="color:black"> Md Ansari1 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, May 9, 2022 8:36 AM<br>
<b>To:</b> Anas Abukhashabeh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Aya Alkafaween &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Mohamed Shabaz Khan &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Faraz Lohani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Yara Hamza &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Hanan Baninaser &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Mohamed Nagy &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; cchckw
 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Homecentre &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Ruba Dabbas &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Ahmed Ali MohamedAttala Abdel Salam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Tejinder Singh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Murugapandian Mani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Vincent Hillary &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Mohamed Abdelaal &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: WWD return _ 8167193437</span>
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<span style="font-size:14.0pt;color:black">Dear <a id="OWAAMF0AE40C597304AE498E895ACDA7C9D99" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Anas Abukhashabeh</span></a></span><span style="color:black"></span>
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<span style="font-size:14.0pt;color:black">We couldn’t flow reminder without approval.
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<i><span style="font-family:Algerian;color:#538135">Best Regards &amp; Thanks,</span></i><span style="color:black"></span>
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<i><span style="font-family:Algerian;color:#538135">MD ALAMGIR ANSARI</span></i><span style="color:black"></span>
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<b><span style="color:black">From:</span></b><span style="color:black"> Anas Abukhashabeh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, May 9, 2022 12:02 AM<br>
<b>To:</b> Md Ansari1 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Aya Alkafaween &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Mohamed Shabaz Khan &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Faraz Lohani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Yara Hamza &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Hanan Baninaser &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Mohamed Nagy &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; cchckw
 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Homecentre &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Ruba Dabbas &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Ahmed Ali MohamedAttala Abdel Salam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Tejinder Singh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Murugapandian Mani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Vincent Hillary &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Mohamed Abdelaal &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: WWD return _ 8167193437</span>
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<b><i><span style='font-size:13.5pt;font-family:"Times New Roman",serif;color:indianred'>External email sender, please take precaution.</span></i></b><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:black'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'>Dear Mr.Mohamed,
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'>A kind reminder,</span><span style="color:black"></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'>Best Regards,</span><span style="color:black"></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'>Anas AbuKhashabeh. </span><span style="color:black"></span>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'> Md Ansari1 [[email-masked]]<br>
<b>Sent:</b> Thursday, May 05, 2022 8:36 AM<br>
<b>To:</b> Aya Alkafaween; Mohamed Shabaz Khan; Faraz Lohani; Yara Hamza; Hanan Baninaser; Mohamed Nagy; Anas Abukhashabeh; Escalations Dxbteam; cchckw; Homecentre; Ruba Dabbas; Mohammad Shababe Quamar<br>
<b>Cc:</b> Ahmed Ali MohamedAttala Abdel Salam; Tejinder Singh; Murugapandian Mani; Vincent Hillary; Mohamed Abdelaal<br>
<b>Subject:</b> FW: WWD return _ 8167193437</span><span style="color:black"></span>
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<div class="MsoPlainText">Dear <a id="OWAAM78215502F4E149359D08AF5A0FD7F5F6" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohamed Shabaz Khan</span></a>
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<div class="MsoPlainText">It is manufacturing  defect but it has 10 ago days hence we need approval to replace it.
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<div class="MsoPlainText">Best Regards &amp; Thanks,</div>
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<div class="MsoPlainText">MD ALAMGIR ANSARI</div>
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<div class="MsoPlainText">-----Original Message-----<br>
From: Tejinder Singh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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Sent: Tuesday, May 3, 2022 7:20 AM<br>
To: Md Ansari1 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
Subject: FW: WWD return _ 8167193437</div>
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<div class="MsoPlainText">Regards,</div>
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<div class="MsoPlainText">Tejinder Singh. </div>
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<div class="MsoPlainText">-----Original Message-----</div>
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<div class="MsoPlainText">From: Aya Alkafaween </div>
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<div class="MsoPlainText">Sent: Sunday, May 01, 2022 8:37 PM</div>
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<div class="MsoPlainText">To: Wasim Qureshi &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="color:black;text-decoration:none">[email-masked]</span></a>&gt;; Tejinder Singh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="color:black;text-decoration:none">[email-masked]</span></a>&gt;</div>
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<div class="MsoPlainText">Cc: cchckw &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="color:black;text-decoration:none">[email-masked]</span></a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="color:black;text-decoration:none">[email-masked]</span></a>&gt;</div>
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<div class="MsoPlainText">Subject: WWD return _ 8167193437</div>
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<div class="MsoPlainText">External email sender, please take precaution.</div>
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<div class="MsoPlainText">Dear Team,</div>
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<div class="MsoPlainText">The customer contacted us again , he said that that the team bring another bed and they assemble it , he claims that there is scratches and broken things in the bed he want to return the item and get the refund ASAP</div>
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<div class="MsoPlainText">Order id: 8167193437</div>
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<div class="MsoPlainText">Item ID:  160931375 - - Taylor Trio Bunk Bed</div>
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<div class="MsoPlainText">ticket number : 4278897</div>
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<div class="MsoPlainText">Best Regards,</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4312168