Subject: Ticket Assigned - Conversation with lin
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 15 May 2022 08:48:24 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with lin lin                    Bot:  Hi again! Bot:  Please enter your name Customer:  lin Bot:  Hi Lin ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Qatar Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:00 PM, 09th May                     lin                    Ok           08:01 PM, 09th May                   Ziena                   Hi Lin, I'm Zina, how can I help you today?           08:01 PM, 09th May                     lin                    I had placed a request for return           08:01 PM, 09th May                     lin                    Due to holiday I wasn’t home when they came to collect           08:01 PM, 09th May                   Ziena                   Please allow me a moment to check this for you.           08:01 PM, 09th May                     lin                    Could you place make sure it gets collected           08:02 PM, 09th May                     lin                    4668626238           08:02 PM, 09th May                     lin                    Order id           08:02 PM, 09th May                   Ziena                   Please accept our apologies for the inconvenience caused.           08:03 PM, 09th May                   Ziena                   We have been notified by the courier partner that three attempts have failed to collect from you.           08:04 PM, 09th May                   Ziena                   Please confirm to us the address information (house number - neighborhood - street - city) and provide us with an active alternate contact number to serve you as it should.           08:04 PM, 09th May                     lin                    Villa 10, street no 665, bu sidra street  zone 74, Al khor , Qatar           08:05 PM, 09th May                     lin                    97430733707           08:05 PM, 09th May                     lin                    This is my number           08:05 PM, 09th May                     lin                    I will be available in the morning           08:06 PM, 09th May                   Ziena                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this.           08:08 PM, 09th May                   Ziena                   Is there anything I can help you with?           08:08 PM, 09th May                     lin                    No thank you!           08:08 PM, 09th May                   Ziena                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:09 PM, 09th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4334616