Subject: Ticket Assigned - Conversation with devanshi
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 15 May 2022 08:48:24 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with devanshi devanshi 

Bot:  Hi, welcome! Bot:  Please enter your name Customer:  devanshi Bot:  Hi Devanshi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   
 Want to return something? You can do it in 2 easy ways. 
 
 1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]

 For more details, go to Returns Process under Help Centre. 
 Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971505181727  
          07:37 PM, 09th May      

              
 devanshi 
                   Hii           07:37 PM, 09th May      

            
 Ziena                   Hi Devanshi, I'm Zina, how can I help you today?           07:40 PM, 09th May 

              
 devanshi 
                   I requested for my order return. But nobody can yet           07:41 PM, 09th May      

              
 devanshi 
                   Came           07:41 PM, 09th May      

            
 Ziena                   Please allow me a moment to check this for you.           07:41 PM, 09th May 

              
 devanshi 
                   Waiting           07:43 PM, 09th May      

            
 Ziena                   Could you please share your order number so that I can assist you further?           07:43 PM, 09th May 

              
 devanshi 
                   Check in my account           07:44 PM, 09th May      

              
 devanshi 
                   Only one order is there           07:44 PM, 09th May      

            
 Ziena                   as per the records the item Sustainable Solid High Rise Denim Shorts with Pockets has been collected from you           07:45 PM, 09th May 

              
 devanshi 
                   When ?           07:46 PM, 09th May      

            
 Ziena                   could you please confirm that this is your order number 9567802645 and the item has not been collected from you           07:47 PM, 09th May 

              
 devanshi 
                   Yes           07:49 PM, 09th May      

              
 devanshi 
                   Same order number           07:49 PM, 09th May      

            
 Ziena                   We request you to please allow us some time so we can work on this and do the needful.           07:49 PM, 09th May 

              
 devanshi 
                   What is the current status?           07:50 PM, 09th May      

              
 devanshi 
                   When I will get refund?           07:50 PM, 09th May      

            
 Ziena                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to solve this issue as soon as possible           07:52 PM, 09th May 

            
 Ziena                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse after the collection and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           07:53 PM, 09th May 

            
 Ziena                   Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           07:53 PM, 09th May 

              
 devanshi 
                   Can I drop it to centerpoint ?           07:53 PM, 09th May      

              
 devanshi 
                   Or your person will come for collection?           07:53 PM, 09th May      

            
 Ziena                   we are truly sorry that you will not be able to return the item to the store without getting the online request canceled           07:55 PM, 09th May 

            
 Ziena                   We will forward your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           07:55 PM, 09th May 

       

 View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4334543