Subject: Ticket Assigned - Conversation with hello
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 15 May 2022 08:48:23 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:06 PM, 04th May                   Ziena                   Hi Dear Customer, I'm Zina, how can I help you today?           06:06 PM, 04th May                     hello                    Hello           06:06 PM, 04th May                     hello                             06:06 PM, 04th May                     hello                    I would like to know regarding vaucher 10 aed which was promised on 28 april           06:07 PM, 04th May                     hello                    I still didn't received vaucher           06:07 PM, 04th May                   Ziena                   Please allow me a moment to check this for you.           06:08 PM, 04th May                     hello                    Ok thanks           06:10 PM, 04th May                   Ziena                   sorry for the delay           06:12 PM, 04th May                   Ziena                   Thank you for allowing me the time to check. I appreciate your patience.           06:16 PM, 04th May                     hello                    Thanks. Waiting for your reply           06:19 PM, 04th May                   Ziena                   we are truly sorry but we couldn't locate any voucher has been created yet           06:23 PM, 04th May                     hello                    ???           06:23 PM, 04th May                     hello                    Why?           06:23 PM, 04th May                     hello                             06:24 PM, 04th May                     hello                    !           06:25 PM, 04th May                   Ziena                   could you please share with me the reason you have been promised with the voucher for?           06:26 PM, 04th May                     hello                    Ok           06:27 PM, 04th May                     hello                             06:28 PM, 04th May                     hello                             06:28 PM, 04th May                     hello                    I order pacifier.  And recieved wrong item           06:29 PM, 04th May                     hello                    So i get refund vaucher           06:29 PM, 04th May                     hello                    While buying online i cant pay onlain and have ti use my vaucher without discount code           06:29 PM, 04th May                     hello                    Anyway           06:30 PM, 04th May                     hello                    Its doesn't matter           06:30 PM, 04th May                     hello                    As your customer service agent send me what i have to receive 10 aed vaucher it have to be done long time before           06:30 PM, 04th May                     hello                    Why i have to write you again?           06:30 PM, 04th May                     hello                    Today 4 may           06:31 PM, 04th May                     hello                    And my complain was made 28 April           06:31 PM, 04th May                     hello                    2 times you send me wrong delivery           06:31 PM, 04th May                     hello                    Now you want to tell me what yoir customer service agent same not professional?           06:32 PM, 04th May                     hello                    So poor company?           06:32 PM, 04th May                     hello                    Dont do care about customer at all?           06:32 PM, 04th May                     hello                    Wow           06:32 PM, 04th May                     hello                    Why i have to soend my time on all this?           06:33 PM, 04th May                     hello                    I did 2 times refund because you sending wrong items           06:33 PM, 04th May                     hello                    10 aed whuch promised by your agent as you see screenshots i also didnt recieved           06:33 PM, 04th May                     hello                    Any other questions    !           06:34 PM, 04th May                     hello                    Or maybe you people will start to work properly  !           06:34 PM, 04th May                   Ziena                   we are truly sorry for this issue           06:34 PM, 04th May                   Ziena                   Could you please confirm your order number so that I can assist you further?           06:35 PM, 04th May                     hello                             06:37 PM, 04th May                     hello                    [email-masked]           06:37 PM, 04th May                     hello                    Which order  ?  ??           06:37 PM, 04th May                     hello                             06:38 PM, 04th May                     hello                    2 orders with pacifier           06:38 PM, 04th May                     hello                    Both otders i recieved wrong and i refund           06:38 PM, 04th May                     hello                    As you can see second order i paid different amounts as i can use refund vaucher as a payment           06:39 PM, 04th May                     hello                    And i was not able to usr 10% discount code           06:39 PM, 04th May                     hello                    For same item i paid more           06:39 PM, 04th May                     hello                    And same againe you send me wrong           06:39 PM, 04th May                     hello                    I would like Mohammed who wrote me regarding 10 aed contact me and apologize           06:40 PM, 04th May                     hello                    1 person jusy putting wrong item to much order and another one telling anything what coming to his head?           06:41 PM, 04th May                     hello                    Your Hr what doung while hiring stuff?           06:41 PM, 04th May                     hello                    I am really mad           06:41 PM, 04th May                     hello                    2 times i have to drive to moe           06:41 PM, 04th May                   Ziena                    We know that this is not the ideal experience for you while shopping with us, but we would like to inform you that necessary actions will be taken not to repeat this mistake again.           06:42 PM, 04th May                     hello                    2 times i recieved not what i order           06:42 PM, 04th May                   Ziena                   We have forwarded your voucher preparation request to our concern team. Our team is working on it. Once we will get any updates we will get back to you.           06:42 PM, 04th May                     hello                    3 times customer service agent not working in a right way           06:42 PM, 04th May                   Ziena                   We know that you expect the highest levels of service from our company, and we are very sorry for our failure to comply to the basic standards related to delivering the orders and we assure you that the that this issue will be submitted to the concerned team in order to prevent it from repeating again           06:44 PM, 04th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4310634