Subject: Ticket Assigned - Conversation with afshan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 15 May 2022 08:48:21 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with afshan afshan                    Bot:  Hi again! Bot:  Please enter your name Customer:  afshan Bot:  Hi Afshan ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:06 PM, 28th Apr                   Ziena                   Hi Afshan , I'm Zina, how can I help you today?           05:07 PM, 28th Apr                     afshan                    Order id 567418991. Requested for a return but noone collected from my house yet. It is lying here for more than 4 days           05:08 PM, 28th Apr                   Ziena                   Accept our apologies for the inconvenience caused.           05:09 PM, 28th Apr                   Ziena                   Please allow me a moment to check this for you.           05:09 PM, 28th Apr                     afshan                    *laying           05:09 PM, 28th Apr                     afshan                    Ok           05:10 PM, 28th Apr                   Ziena                   Thank you for allowing me the time to check. I appreciate your patience.           05:12 PM, 28th Apr                   Ziena                   We have been notified by the courier partner that three attempts have been failed to collect from you.           05:12 PM, 28th Apr                   Ziena                   Please confirm to us the address information (house number - neighborhood - street - city) and provide us with an active alternate contact number to serve you as it should.           05:12 PM, 28th Apr                     afshan                    Same delivered address. Anotger contact no. 0509636848           05:13 PM, 28th Apr                     afshan                    Collection time           05:13 PM, 28th Apr                     afshan                    Weekday after 2pm           05:13 PM, 28th Apr                     afshan                    Weekend anytime           05:14 PM, 28th Apr                     afshan                    I guess they came when no one was there           05:14 PM, 28th Apr                   Ziena                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           05:14 PM, 28th Apr                     afshan                    Ok           05:15 PM, 28th Apr                     afshan                    When will they come?           05:15 PM, 28th Apr                   Ziena                   please allow us 24-48 hours to do the needful           05:15 PM, 28th Apr                     afshan                    Ok           05:16 PM, 28th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4277957