Subject: Ticket Assigned - Conversation with zaujana
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Sun, 15 May 2022 08:48:19 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zaujana zaujana                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  zaujana Bot:  Hi Zaujana ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something? You can do it in 2 easy ways.  1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096550983457            03:20 PM, 02nd Apr                   Ziena                   Hi (Zaujana ), I'm Zina, how can I help you today?           03:20 PM, 02nd Apr                     zaujana                    Hi           03:21 PM, 02nd Apr                     zaujana                    I received my order today           03:21 PM, 02nd Apr                     zaujana                    It’s a dining table set           03:22 PM, 02nd Apr                     zaujana                    I just want to know the return procedure for furniture           03:22 PM, 02nd Apr                   Ziena                   I appreciate your patience.           03:22 PM, 02nd Apr                     zaujana                    Without how many days we need to return the item after delivery???           03:22 PM, 02nd Apr                     zaujana                    *within           03:23 PM, 02nd Apr                   Ziena                   Could you please share your order number so that I can assist you further?           03:23 PM, 02nd Apr                   Ziena                   We would like to inform you that you can return the items within 14 days after receiving the order.           03:24 PM, 02nd Apr                     zaujana                    Furniture also??           03:25 PM, 02nd Apr                     zaujana                    I didn’t decide yet           03:26 PM, 02nd Apr                     zaujana                    I just want to know the return process           03:26 PM, 02nd Apr                     zaujana                    So it’s possible to return within 14 days ryt           03:26 PM, 02nd Apr                     zaujana                    I can get the refund alos           03:26 PM, 02nd Apr                     zaujana                    *also           03:26 PM, 02nd Apr                     zaujana                    ??           03:26 PM, 02nd Apr                   Ziena                   Yes you can return it within 14 days.           03:26 PM, 02nd Apr                   Ziena                   The refund will be processed according to the order payment method           03:27 PM, 02nd Apr                   Ziena                   Could you please provide with the name of the concept you have purchased from so I can assist you further?           03:29 PM, 02nd Apr                   Ziena                   Hi, I'm not getting a response from you. Are we still connected?           03:31 PM, 02nd Apr                     zaujana                             03:32 PM, 02nd Apr                     zaujana                             03:32 PM, 02nd Apr                     zaujana                    Yes           03:32 PM, 02nd Apr                   Ziena                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:33 PM, 02nd Apr                   Ziena                   Unfortunately the item you are trying to return comes under the category of non-returnable products.           03:34 PM, 02nd Apr                   Ziena                   Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell it again to the customer           03:34 PM, 02nd Apr                     zaujana                    Why?           03:34 PM, 02nd Apr                     zaujana                    I just bought it today           03:35 PM, 02nd Apr                     zaujana                    I didn’t use           03:35 PM, 02nd Apr                     zaujana                    Just they delivered           03:35 PM, 02nd Apr                   Ziena                   Could you please provide us with the reason you wish to return the item for?           03:36 PM, 02nd Apr                     zaujana                    Chair is small in size           03:36 PM, 02nd Apr                   Ziena                   We kindly ask you to share with us some images of the item you have received.           03:39 PM, 02nd Apr                     zaujana                    Okay           03:40 PM, 02nd Apr                     zaujana                             03:41 PM, 02nd Apr                     zaujana                    Hello           03:42 PM, 02nd Apr                   Ziena                   Please be assured as we have now escalated this issue to our concerned team and they will be in touch with you as soon as possible.           03:42 PM, 02nd Apr                     zaujana                    Okay           03:43 PM, 02nd Apr                     zaujana                    They will contact me through phone           03:43 PM, 02nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4113744