Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 14 May 2022 09:54:52 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0526210103            01:48 PM, 14th May                   Mohammed                   Hi Dear customer  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           01:49 PM, 14th May                     hello                    Hello           01:49 PM, 14th May                     hello                    I returned my order on ramzan           01:49 PM, 14th May                     hello                    And didn't get my refund           01:49 PM, 14th May                     hello                    Paid by card           01:49 PM, 14th May                   Mohammed                   Can you please share your order number ?           01:50 PM, 14th May                     hello                    9566819145           01:50 PM, 14th May                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:50 PM, 14th May                     hello                    Sure           01:50 PM, 14th May                   Mohammed                   We sincerely apologize for any inconvenience caused,   The refund has been processed for returned items on order 9566819145  to your Card number:  480666******0415on  4/22/22 and the process takes 4-15 days according to bank norms.           01:51 PM, 14th May                   Mohammed                   Is there anything else I can help you with?           01:51 PM, 14th May                     hello                    But I checked           01:52 PM, 14th May                     hello                    With the bank           01:52 PM, 14th May                     hello                    I work their           01:52 PM, 14th May                     hello                    Nothing came to the account i checked my statement also           01:52 PM, 14th May                   Mohammed                   Thank you for confirmation we will check with finance team to provide you The RRN so you can check with your bank           01:53 PM, 14th May                   Mohammed                   Is there anything else I can help you with?           01:53 PM, 14th May                     hello                    Kindly please check waiting for a long time           01:53 PM, 14th May                   Mohammed                   Be assured ,we will do the needful and update you by the email           01:54 PM, 14th May                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:54 PM, 14th May                     hello                    Thank you           01:54 PM, 14th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4353687