Subject: Ticket Assigned - Conversation with shamin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 12 May 2022 11:34:45 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shamin shamin                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shamin Bot:  Hi Shamin ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0566456126            03:20 PM, 12th May                     shamin                    Ok           03:20 PM, 12th May                   Mohammed                   Hi Shamin  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           03:21 PM, 12th May                     shamin                    I am requested to return 2 items befor 10 days           03:21 PM, 12th May                   Mohammed                   Can you please share your order number?           03:22 PM, 12th May                     shamin                    9568443634           03:24 PM, 12th May                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:25 PM, 12th May                     shamin                    Ok           03:25 PM, 12th May                     shamin                    Why they are not collecting           03:26 PM, 12th May                   Mohammed                   We apologize for that delay,we will escalate your issue to the courier to expedite the collection process asap           03:26 PM, 12th May                   Mohammed                   Is there anything can i help you with ?           03:27 PM, 12th May                     shamin                    Ys I want return my item           03:28 PM, 12th May                     shamin                    What will do I am?           03:29 PM, 12th May                     shamin                    I requested in my application. Who will accept ? Who will collect from me ?           03:30 PM, 12th May                   Mohammed                   We apologize for that, please share the full address name and we all check with courier about the delay  and collect the items asap           03:30 PM, 12th May                     shamin                    Al ain - swaihan           03:31 PM, 12th May                     shamin                    Adnoc petroule station 960 swaihan           03:31 PM, 12th May                   Mohammed                   Thank you for sharing the address. The needful   will be done as soon as possible           03:33 PM, 12th May                   Mohammed                   Is there anything else I can help you with?           03:33 PM, 12th May                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:34 PM, 12th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4346940