Subject: Ticket Assigned - FW: damaged item received _ 8399152705
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Wed, 11 May 2022 07:58:27 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  FW: damaged item received _ 8399152705 Dear @Anas Abukhashabeh<mailto:[email-masked]> @Mays AlAbsi<mailto:[email-masked]>

Please consider the our team feedback.

The sofa seat has tear as is it seen in picture. Customer insisting for return but will do only with approval. Please check and update us for going forward.

Best Regards & Thanks,
MD ALAMGIR ANSARI

From: Md Ansari1
Sent: Tuesday, May 10, 2022 1:30 PM
To: Anas Abukhashabeh <[email-masked]>; Mays AlAbsi <[email-masked]>; Faraz Lohani <[email-masked]>; Yara Hamza <[email-masked]>; Escalations Dxbteam <[email-masked]>; cchckw <[email-masked]>
Cc: Ahmed Ali MohamedAttala Abdel Salam <[email-masked]>; Tejinder Singh <[email-masked]>; Hckdelivery Dept <[email-masked]>; Murugapandian Mani <[email-masked]>; Mohamed Abdelaal <[email-masked]>; Vincent Hillary <[email-masked]>
Subject: RE: damaged item received _ 8399152705

Dear @Anas Abukhashabeh<mailto:[email-masked]> @Mays AlAbsi<mailto:[email-masked]>

Please find the attached pictures where cleared seen item damaged due to misusage.
Note:- 18th October 2020.

Best Regards & Thanks,
MD ALAMGIR ANSARI

From: Anas Abukhashabeh <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 24, 2022 9:28 PM
To: Md Ansari1 <[email-masked]<mailto:[email-masked]>>; Mays AlAbsi <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Yara Hamza <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; cchckw <[email-masked]<mailto:[email-masked]>>
Cc: Ahmed Ali MohamedAttala Abdel Salam <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Mohamed Abdelaal <[email-masked]<mailto:[email-masked]>>; Vincent Hillary <[email-masked]<mailto:[email-masked]>>
Subject: RE: damaged item received _ 8399152705

External email sender, please take precaution.
Hi Team,

A kind reminder,

Best Regards,
Anas AbuKhashabeh
________________________________
From: Md Ansari1 [[email-masked]]
Sent: Wednesday, April 20, 2022 1:09 PM
To: Mays AlAbsi; Faraz Lohani; Yara Hamza; Escalations Dxbteam; cchckw
Cc: Ahmed Ali MohamedAttala Abdel Salam; Tejinder Singh; Hckdelivery Dept; Murugapandian Mani; Mohamed Abdelaal; Vincent Hillary
Subject: RE: damaged item received _ 8399152705
Dear ECOM Team,

Will be send our team as soonest for solve the issue.

Best Regards & Thanks,
MD ALAMGIR ANSARI

From: Tejinder Singh <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 18, 2022 11:33 AM
To: Md Ansari1 <[email-masked]<mailto:[email-masked]>>
Subject: FW: damaged item received _ 8399152705

Regards,
Tejinder Singh.

From: Mays AlAbsi
Sent: Sunday, April 17, 2022 12:34 PM
To: Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; cchckw <[email-masked]<mailto:[email-masked]>>
Subject: damaged item received _ 8399152705

External email sender, please take precaution.

Dear Team,

The customer complaints that the below item got damaged due to bad quality
as he raised a complaint one year ago
Please send the team to check if they can fix the item

Order id: 8399152705
Item id: 156520429 - - Alfred 6-Seater Faux Leather Right Corner Sofa
Ticket id: 1789390 /// 3980786

 note : The problem was raised 3 months ago, and he did not contact him again, and the maintenance team was not sent to inspect and repair the part, please hurry to solve the problem

Best Regards,
CS Team.
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