Subject: New Reply Received -
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 15 Apr 2022 07:40:51 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.    Ticket comment <div>
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<div dir="auto" style="font-size:1rem;word-spacing:1px;color:rgb(49,49,49)">Hi,</div>
<div dir="auto" style="word-spacing:1px;color:rgb(49,49,49)"><br></div>
<div dir="auto" style="font-size:1rem;word-spacing:1px;color:rgb(49,49,49)">I raised multiple return requests through the app, customer care, and WhatsApp support but still no response. I am still waiting for someone to pick the product.</div>
<div dir="auto" style="word-spacing:1px;color:rgb(49,49,49)"><br></div>
<div dir="auto" style="font-size:1rem;word-spacing:1px;color:rgb(49,49,49)">The request raised is mentioned below.</div>
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<div dir="auto" style="font-size:1rem;word-spacing:1px;color:rgb(49,49,49)">Request-1 </div>
<div dir="auto" style="font-size:1rem;word-spacing:1px;color:rgb(49,49,49)">Order no - 9513240341</div>
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<div dir="auto" style="font-size:1rem;border-color:rgb(0,0,0)">1. Chequered off  shoulder crop top</div>
<div dir="auto" style="font-size:1rem;border-color:rgb(0,0,0)">2. Textured t-shirt with Madrid collar</div>
<div dir="auto" style="font-size:1rem;border-color:rgb(0,0,0)">3. Skinny fir plain formal blazer </div>
<div dir="auto" style="font-size:1rem;border-color:rgb(0,0,0)">4. Slim fir striped Tshirt </div>
<div dir="auto" style="font-size:1rem;border-color:rgb(0,0,0)">5. Sustainable iconic lightweight jacket </div>
<div dir="auto" style="font-size:1rem;border-color:rgb(0,0,0)">5. Plain mini pinafore with pocket</div>
<div dir="auto" style="font-size:1rem;border-color:rgb(0,0,0)">6. skinny fit mid waist jeans</div>
<div dir="auto" style="border-color:rgb(0,0,0)"><br></div>
<div dir="auto" style="font-size:1rem;border-color:rgb(0,0,0)">For these items, I raised a return request, but the thing has not been picked</div>
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<div dir="auto" style="font-size:1rem;border-color:rgb(0,0,0)">Request-2 </div>
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<div dir="auto" style="font-size:1rem;border-color:rgb(0,0,0)">Order no- 9513249205</div>
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<div><div><div dir="auto" style="word-spacing:1px;color:rgb(49,49,49)"><div dir="auto" style="border-color:rgb(0,0,0)"></div></div></div></div>
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<div dir="auto" style="font-size:1rem;border-color:rgb(0,0,0)">1. Sustainable crew neck t-shirt pink</div>
<div dir="auto" style="font-size:1rem;border-color:rgb(0,0,0)">2. Sustainable crew neck t-shirt green</div>
<div dir="auto" style="font-size:1rem;border-color:rgb(0,0,0)">3. Full-length jeans with pocket white </div>
<div dir="auto" style="border-color:rgb(0,0,0)"><br></div>
<div dir="auto" style="font-size:1rem;border-color:rgb(0,0,0)">This product is already returned, but no refund</div>
<div dir="auto" style="border-color:rgb(0,0,0)"><br></div>
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<div dir="auto" style="font-size:1rem;border-color:rgb(0,0,0)">Request-3</div>
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<div dir="auto" style="font-size:1rem;border-color:rgb(0,0,0)">Order no-9513008135</div>
<div dir="auto" style="font-size:1rem;border-color:rgb(0,0,0)">1. Iconic printed bomber jacket </div>
<div dir="auto" style="font-size:1rem;border-color:rgb(0,0,0)">2. Sequin detail t-shirt black</div>
<div dir="auto" style="border-color:rgb(0,0,0)"><br></div>
<div dir="auto" style="font-size:1rem;border-color:rgb(0,0,0)">Return request raised but still not picked</div>
<div dir="auto" style="border-color:rgb(0,0,0)"><br></div>
<div dir="auto" style="font-size:1rem;border-color:rgb(0,0,0)">Embroidered midi A-line skirt </div>
<div dir="auto" style="font-size:1rem;border-color:rgb(0,0,0)">return but not received the returned<br>
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<div dir="auto" style="border-color:rgb(0,0,0)"><br></div>
<div dir="auto" style="font-size:1rem;border-color:rgb(0,0,0)">Request-3</div>
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<div dir="auto" style="font-size:1rem;border-color:rgb(0,0,0)">Order no- 9513967714</div>
<div dir="auto" style="font-size:1rem;border-color:rgb(0,0,0)">1. Animal print mini a-line skirt </div>
<div dir="auto" style="border-color:rgb(0,0,0)"><br></div>
<div dir="auto" style="font-size:1rem;border-color:rgb(0,0,0)">Return request raised still not picked</div>
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<div dir="auto" style="font-size:1rem;border-color:rgb(0,0,0)">Request-4</div>
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<div dir="auto" style="font-size:1rem;border-color:rgb(0,0,0)">Order no - 9515016068</div>
<div dir="auto" style="font-size:1rem;border-color:rgb(0,0,0)">1. Embroidered midi A-line skirt</div>
<div dir="auto" style="font-size:1rem;border-color:rgb(0,0,0)">2. Mickey mouse printed playsuit </div>
<div dir="auto" style="font-size:1rem;border-color:rgb(0,0,0)">3. Animal print top with a scoop</div>
<div dir="auto" style="font-size:1rem;border-color:rgb(0,0,0)">4. Iconic plain blazer </div>
<div dir="auto" style="font-size:1rem;border-color:rgb(0,0,0)">I raised a return request, but it has not been picked</div>
<div dir="auto" style="border-color:rgb(0,0,0)"><br></div>
<div dir="auto" style="font-size:1rem;border-color:rgb(0,0,0)">Request-5</div>
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<div dir="auto" style="font-size:1rem;border-color:rgb(0,0,0)">Order no - 9514954665</div>
<div dir="auto" style="border-color:rgb(0,0,0)"><br></div>
<div dir="auto" style="font-size:1rem;border-color:rgb(0,0,0)">1. Iconic printed midi dress</div>
<div dir="auto" style="font-size:1rem;border-color:rgb(0,0,0)">2. Iconic floral printed mini A-line dress.</div>
<div dir="auto" style="border-color:rgb(0,0,0)"><br></div>
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<div><div dir="auto" style="font-size:1rem;border-color:rgb(0,0,0)">Raised a return request but still not picked but refund initiated </div></div>
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<div dir="auto" style="word-spacing:1px;color:rgb(49,49,49)"><div dir="auto" style="border-color:rgb(0,0,0)"><div dir="auto" style="border-color:rgb(0,0,0)"><div dir="auto" style="border-color:rgb(0,0,0)"><div dir="auto" style="border-color:rgb(0,0,0)"><div dir="auto" style="border-color:rgb(0,0,0)">
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<div dir="auto" style="font-size:1rem;border-color:rgb(0,0,0)">Request-6</div>
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<div dir="auto" style="font-size:1rem;border-color:rgb(0,0,0)">Order no - 9514941823</div>
<div dir="auto" style="font-size:1rem;border-color:rgb(0,0,0)">1. Iconic plain longline jacket </div>
<div dir="auto" style="font-size:1rem;border-color:rgb(0,0,0)">2. Iconic solid linen hoodie </div>
<div dir="auto" style="font-size:1rem;border-color:rgb(0,0,0)">3. Text detail sweatshirt </div>
<div dir="auto" style="font-size:1rem;border-color:rgb(0,0,0)">4. Lee copper t-shirt </div>
<div dir="auto" style="border-color:rgb(0,0,0)"><br></div>
<div dir="auto" style="font-size:1rem;border-color:rgb(0,0,0)">Raised a return request but still not picked</div>
<div dir="auto" style="border-color:rgb(0,0,0)"><br></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 9 Apr 2022 at 2:09 PM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Atif,<br><br>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Thank you for your patience.</span><br style='box-sizing:border-box;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br style='box-sizing:border-box;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif' dir="ltr">​</span><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We understand that this would be really frustrating for you, as you haven't received any update for your concern. Please consider this as a rare instance, rest assured our team is working on your issue and will get back to you as soon as possible.</span><br style='box-sizing:border-box;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br style='box-sizing:border-box;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Feel free to get in touch with us for further assistance.</span><br style='box-sizing:border-box;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br style='box-sizing:border-box;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Your friends,</span><br style='box-sizing:border-box;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>The Support Team</span><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3749918