Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 13 Apr 2022 12:50:56 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Returns  Ticket comment <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)" class="elementToProof">
Dear Ms. Jhaclynne,</div>
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Please find the attached mail from our bank provider as a proof of document that the amount has been refunded from our side.</div>
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<a id="OWAAM587113" class="t0qjoNIqMXr37MYkNoRR mention ms-bgc-nlr ms-fcl-b" href="mailto:[email-masked]" rel="noreferrer">@[email-masked]</a> We request you to provide us the<b><u> swift copy of the refund transaction or MT103 form (copy) as the bank is asking
 for the same.</u></b>
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<a id="OWAAM388668" class="t0qjoNIqMXr37MYkNoRR mention ms-bgc-nlr ms-fcl-b" href="mailto:[email-masked]" rel="noreferrer">@[email-masked]</a> Please provide the asked documentation ASAP as customer is waiting for the refund from the past 4 months. </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Benji George &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, April 12, 2022 9:10 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked] &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Centrepoint Al Ghurair Centre &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: New comment - [#3784590] Returns
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Dear Ms. Jhaclynne,</div>
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Greetings for the day. Please accept my sincere apologies for the delay in the refund you are experiencing. I called twice, however the phone was not picked up. I assume you must be busy at the moment.</div>
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<b style="color:rgb(0,0,0); font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt">I completely agree with you that it is your hard-earned money, and the only person who has the right over it is you irrespective
 of the value of the </b><font><b>amount</b></font><b style="color:rgb(0,0,0); font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt"> .</b>
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Please give us two more days on this matter. I will follow up with the concerned department and return to you with a resolution.</div>
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In the mean time, please feel free to contact me at my number (0527 555 7053) if you need any other help.</div>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, April 12, 2022 7:55 PM<br>
<b>To:</b> Benji George &lt;[email-masked]&gt;; Centrepoint Al Ghurair Centre &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> New comment - [#3784590] Returns</font>
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<div style="color:INDIANRED"><b><i><font>External email sender, please take precaution.</font></i></b></div>
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<div>There is a new comment in the ticket submitted by Jaclynne Tubelleza to HelpCPAE</div>
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Comment added by : Jaclynne Tubelleza<br>
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Comment Content: <br>
<div>Dear Al Ghurair Centerpoint,</div>
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<div>Further to my below email, please advise if there is still a chance to refund my payment or I could get back the item I have bought last Dec</div>
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<div>Appreciate your advise</div>
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<div>Thank you,</div>
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<div dir="ltr">Sent from my iPhone</div>
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<div class="x_elementToProof">On 11 Apr 2022, at 11:26 PM, Jaclynne V. Tubelleza &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Dear Al Ghurair Centerpoint,</div>
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<div dir="ltr">Greetings!</div>
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<div dir="ltr">I am writing in reference to my Refund Request dated 12/12/2022 for Card ending no 8119</div>
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<div dir="ltr">I am appalled on this refund process which is taking <b>4 months</b> now without resolution and still going back and forth with one of your team and with my Bank</div>
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<div dir="ltr">I have been told by my bank last Saturday that the merchant already processed the refund BUT when asking for the proof to one of your staff, she <font color="#9d1811">could not gave me a</font>
<font color="#9d1811">TIME / DATE of the refund issuance</font> </div>
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<div dir="ltr">I have been relentlessly requesting your Al Ghurair Cashier Head Staff to connect me to your kind office to get the bottom of this issue - as to why until now my REFUND is still pending or what could possibly go wrong so I could inform my bank
 but she only told me she will follow up on her side - which I could not see any progress</div>
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<div dir="ltr">In all honestly I even showed to your staff through WhatsApp my Bank Statement that
<b>I HAVE NEVER RECEIVED ANY REFUND from your store </b>just to show truthfulness on my side but even still, I didn't get any response from her side</div>
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<div dir="ltr">So I have no one to turn to, thus I am pleading for your kind assistance to please advise why this is happening, who have caused this lapses so I could do something if necessary</div>
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<div dir="ltr">I know  the AED 39/- that I am claiming is just a small amount to get attention to BUT it is not the amount I am fighting but
<b>MY RIGHT AS A CUSTOMER WHO PAYS AND RETURN YOUR ITEM HONESTLY</b> </div>
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<div dir="ltr">The money I used to pay for that bill is from my HARD WORK and supposedly a gift to my son</div>
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<div dir="ltr">If in case refund through bank is not possible, then atleast please I would like to GET BACK THE ITEM THAT I HAVE BOUGHT, I can come to your store at any time so we could all settle this issue.</div>
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<div dir="ltr">I believe you have a record in your system which item I am referring to as I have used my card at the time of purchase</div>
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<div dir="ltr">Again, I have no one to turn to, to seek help for this issue - hence, whatever help you could extend on this case I would be really grateful.  </div>
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<div dir="ltr">Below is the details of my refund for reference:</div>
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<div dir="ltr"><b><font color="#cd232c">POS SLIP</font></b></div>
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<div dir="ltr"><b>MID:                                       001374290039</b></div>
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<div dir="ltr"><b>DATE:                                     12/12/2021</b></div>
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<div dir="ltr"><b>AMOUNT:                                AED 39.00</b></div>
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<div dir="ltr"><b>CARD NO. (LAST 4 DIGIT):    8119</b></div>
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<div dir="ltr"><b>AUTH CODE:                            627088 </b></div>
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<div dir="ltr"><b>ARN:                                        70000001346479439993908</b></div>
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<div dir="ltr"><b>DATE:                                       12/12/2021</b></div>
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<font color="#9d1811">ENBD Bank needs a documentary proof from the merchant that refund is due and any corresponding refund reference number
</font>so that they could check it to their system</div>
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<div dir="ltr">Should you need anything from my side, please let me know so I could provide it immediately</div>
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<div dir="ltr">Thank you &amp; looking forward to your kind reply,</div>
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<div dir="ltr">Jaclynne</div>
<div dir="ltr">056 3491672</div>
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<div>On Wednesday, January 19, 2022, 01:19:01 PM GMT+4, Centrepoint &lt;[email-masked]&gt; wrote:
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<div dir="ltr">Hi Jaclynne​,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for any inconvenience caused however, we have checked with the following email address: ([email-masked]) and we are unable to locate any order with us.</div>
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<div dir="ltr"> We request you to please share with us your exact order number so that we assist you with this accordingly.</div>
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<div>We are looking forward to hear from you soon. Thank you for your help!</div>
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<div>Your Friends,</div>
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<span>The Support Team</span>.<br>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043328310384'>RE_ CARD REFUND ISSUE AED.39.00.eml</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3784590