Subject: New comment - [#4070775] Assembly issue
From: Homecentre <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Cc: [email-masked], [email-masked]
Date: Mon, 11 Apr 2022 04:02:10 +0000

There is a new comment in the ticket submitted by Mohammad Tawfik to HelpHCKW   Comment added by : Md Ansari1  Comment Content:  <div class="WordSection1">
<div class="MsoNormal"><span style="font-size:14.0pt">Dear <a id="OWAAM2703E526DB754FB59B196AC9456A35E2" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Faraz Lohani</span></a></span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:14.0pt"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style="font-size:14.0pt">Will update you very shortly.
</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:14.0pt"></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal"><span style='font-family:"Brush Script MT";color:#ED7D31'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-family:"Brush Script MT"'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><i><span style="font-family:Algerian;color:#538135">Best Regards &amp; Thanks,</span></i></div>
<div></div>
<div></div>
<div class="MsoNormal">
<i><span style="font-family:Algerian;color:#538135">MD ALAMGIR ANSARI</span></i><span style="font-family:Algerian;color:#538135"></span>
</div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="font-size:14.0pt"></span></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal"><b></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Faraz Lohani &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, April 10, 2022 8:30 PM<br>
<b>To:</b> Md Ansari1 &lt;[email-masked]&gt;; Homecentre &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Yara Hamza &lt;[email-masked]&gt;; Jessie Caparas &lt;[email-masked]&gt;; Mohamed Shabaz
 Khan &lt;[email-masked]&gt;<br>
<b>Cc:</b> Ahmed Ali MohamedAttala Abdel Salam &lt;[email-masked]&gt;; Tejinder Singh &lt;[email-masked]&gt;; Hckdelivery Dept &lt;[email-masked]&gt;; Murugapandian Mani &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Assembly issue8158443382 </div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal">Hi <a id="OWAAM0A7F050782584EACA080A1E3079AAFB1" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Md Ansari1</span></a> ,</div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal">Was the customer contacted?</div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Md Ansari1 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Thursday, March 31, 2022 8:21 AM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Yara Hamza &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohamed Shabaz Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Ahmed Ali MohamedAttala Abdel Salam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Tejinder Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hckdelivery Dept &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Murugapandian Mani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Assembly issue8158443382 </div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal"><span style="font-size:14.0pt">Dear <a id="OWAAMB29EBA55D5C24C94AF5A821044B2EB89" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Faraz Lohani</span></a></span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:14.0pt"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style="font-size:14.0pt">As soonest will be send our team for check and re-fixing.
</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:14.0pt"></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal"><span style='font-family:"Brush Script MT";color:#ED7D31'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-family:"Brush Script MT"'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><i><span style="font-family:Algerian;color:#538135">Best Regards &amp; Thanks,</span></i></div>
<div></div>
<div></div>
<div class="MsoNormal">
<i><span style="font-family:Algerian;color:#538135">MD ALAMGIR ANSARI</span></i><span style="font-family:Algerian;color:#538135"></span>
</div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="font-size:14.0pt"></span></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Wednesday, March 30, 2022 4:07 PM<br>
<b>To:</b> Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Md Ansari1 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Tejinder Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Assembly issue</div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal">Hi <a id="OWAAMC43BCBCF01E14B4F98DC83BBFFCE18EE" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Md Ansari1</span></a>
<a id="OWAAMF79CFAFDF7EA43C194A9F02B93D02998" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Tejinder Singh</span></a>,</div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal">Please update for the below issue ASAP.</div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, March 29, 2022 3:03 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Ticket Assigned - Assembly issue</div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div>
<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div><span style="font-size:10.5pt;font-family:-apple-system">Hi Faraz Lohani,<br>
<br>
A new ticket has been assigned to you. Please follow the link below to view the ticket.<br>
<br>
Assembly issue</span></div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi  Team,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Order id: 8158443382   No response on child ticket </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Item id: 162765274 - - Norwich Fabric Armchair</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">The customer informs us the item has an assembly issue Part of the legs is high and the other is down.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Kindly check on this concern and fix the issue on priority.<br>
<br>
Thank you for your help.<br>
<br>
Regards,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">M.T</span></div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"><br>
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4070775" rel="noreferrer">https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4070775</a>
</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:10.5pt;font-family:-apple-system">
</span>
</div>
<div></div>
<div></div>
</div>
</div>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote></div>