Subject: Ticket Assigned - Conversation with fajer
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Fri, 08 Apr 2022 13:10:37 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fajer fajer                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fajer Bot:  Hi Fajer ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something? You can do it in 2 easy ways.  1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96594148484            06:31 PM, 07th Apr                   Aya                   Hello Fajer, I am Aya, thank you for contacting us. how may I help you today.           06:32 PM, 07th
  Apr                     fajer                    Hello, I received my order today but there is a missing item           06:33 PM, 07th Apr                     fajer                    I recieved only one silk pillow case, but it is written that two are included inside the box           06:33 PM, 07th Apr                     fajer                    So can you arrange a delivery for the missing silk pillow case today please?           06:34 PM, 07th Apr                   Aya                   Could you please provide mw with the name of the missing item as it is on the site           06:36 PM, 07th Apr                   Aya                   And please confirm if this is the intended order (8164285529)           06:36 PM, 07th Apr                     fajer                    Mulberry Silk 2-Piece Pillow Cover Set with Eye Mask           06:37 PM, 07th Apr                     fajer                    White color           06:37 PM, 07th Apr                   Aya                   We 
 sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           06:38 PM, 07th Apr                   Aya                   We will contact you through your email within 24 hours.           06:38 PM, 07th Apr                   Aya                   Is there anything else may I assist you?           06:38 PM, 07th Apr                     fajer                    Ok thank you           06:39 PM, 07th Apr                     fajer                    Thats all           06:39 PM, 07th Apr                   Aya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:39 PM, 07th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/414138
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