Subject: Ticket Assigned - Conversation with ameneh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 08 Apr 2022 11:19:52 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ameneh ameneh                    Bot:  Hi again! Bot:  Please enter your name Customer:  ameneh Bot:  Hi Ameneh ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:10 PM, 08th Apr                   Mohammed                   Hi Ameneh  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           03:11 PM, 08th Apr                     ameneh                    I returned my item .. and they said that they returned my money           03:12 PM, 08th Apr                     ameneh                    But I didn’t get my money in my account           03:12 PM, 08th Apr                     ameneh                    Bank said I should give them reference           03:12 PM, 08th Apr                     ameneh                    9561438214           03:12 PM, 08th Apr                     ameneh                    This is my order number           03:13 PM, 08th Apr                     ameneh                    So I need reference to give bank           03:13 PM, 08th Apr                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:14 PM, 08th Apr                   Mohammed                   We would like to inform you that we have processed the refund of the amount (AED 38.25) on (3/23/22) to your card  546771******6361   and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           03:16 PM, 08th Apr                   Mohammed                   Is there anything else I can help you with?           03:16 PM, 08th Apr                     ameneh                    I need reference number           03:17 PM, 08th Apr                     ameneh                    Which you returned money           03:17 PM, 08th Apr                   Mohammed                   We apologize for that.we will escalate your issue to the finance team to  provide you with the reference number and will send it to your email id  [email-masked]           03:18 PM, 08th Apr                   Mohammed                   Is there anything else I can help you with?           03:18 PM, 08th Apr                     ameneh                    No thank you           03:19 PM, 08th Apr                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:19 PM, 08th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4144978