Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 08 Apr 2022 11:14:11 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Customer:  Actually i have simiar pricedure to redeem same but the points value not reflecting on total cost Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:01 PM, 08th Apr                     hi                    Hi am wish to purchase few items but not able to redeem my shukran points .           03:02 PM, 08th Apr                   Mohammed                   Hi Dear customer   , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           03:03 PM, 08th Apr                   Mohammed                   Please share the screenshot for the error that you faced           03:05 PM, 08th Apr                     hi                    Hi am wish to purchase few items but not able to redeem my shukran points           03:06 PM, 08th Apr                     hi                             03:08 PM, 08th Apr                   Mohammed                   Please follow  this steps if you face any issue inform us  Here's how you can pay using your Shukrans:  Sign in to your account The "Pay Shukrans" indicator on the checkout page will help you determine how many points you can spend. Move the cursor to choose the value you want to save.  Note: Shukran points must be 200 points or more for payment via Shukran. and you have 552           03:08 PM, 08th Apr                     hi                    Done already plz cgeck screensshot           03:08 PM, 08th Apr                   Mohammed                   Thank you for sharing we will check with technical team to fix your issue asap           03:11 PM, 08th Apr                   Mohammed                   Is there anything else I can help you with?           03:11 PM, 08th Apr                     hi                    Nothing else           03:12 PM, 08th Apr                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:13 PM, 08th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4144950