Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 07 Apr 2022 16:23:12 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9564427387 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0527062148            08:08 PM, 07th Apr                   Mohammed                   Hi  Dear customer  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           08:09 PM, 07th Apr                     hi                    Jacket hoodie not recieved along with the jacket           08:09 PM, 07th Apr                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:10 PM, 07th Apr                     hi                    Hi today we received the order but in the black jacket as per the picture it should have a hoodie which is missing           08:10 PM, 07th Apr                     hi                    Can you deliver the missing piece           08:13 PM, 07th Apr                   Mohammed                   As  per the system your order has been delivered completely did you mean you received the item but incomplete set           08:13 PM, 07th Apr                     hi                    Yes i received the item incomplete           08:14 PM, 07th Apr                   Mohammed                   This is the item name  Quilted Zip Through Hooded Jacket with Long Sleeves           08:14 PM, 07th Apr                     hi                    No the other order black lee cooper jacket           08:15 PM, 07th Apr                   Mohammed                   We apologize for that according to your return policy if you have received incomplete items we can accept the return and you will get refund  so please confirm you want to return the item           08:15 PM, 07th Apr                     hi                    I dont want to return           08:17 PM, 07th Apr                     hi                    I need the hoodie           08:17 PM, 07th Apr                     hi                    If u can confirm i will get the same jacket with hoodie same size           08:18 PM, 07th Apr                     hi                    I can return           08:18 PM, 07th Apr                   Mohammed                   We apologize for that .according to your return policy  only return and refund           08:18 PM, 07th Apr                     hi                    On the system its all sold out           08:18 PM, 07th Apr                   Mohammed                   It will be available soon and you will get a notification           08:19 PM, 07th Apr                     hi                    This disspointing u guys give incomplete items           08:19 PM, 07th Apr                   Mohammed                   You will be compensated with a voucher for 25  dirhams. Do you agree?           08:21 PM, 07th Apr                   Mohammed                   Hi, I'm not getting a response from you. Are we still connected?           08:22 PM, 07th Apr                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:22 PM, 07th Apr                     hi                    Cant u get me the hoodie only           08:23 PM, 07th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4141629