Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 07 Apr 2022 14:41:30 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  need escalation  Ticket comment <div>Hello,</div>
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<div>Thanks for your email , just to clarify the item never used , it has this issue in 1st time to open the box as it was stored for some time and you can see the condition it’s Brandnew </div>
<div>As a loyal customer am expecting your support in this topic .</div>
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<br><div dir="ltr">Thanks &amp; Best regards,<div>Mostafa kamal</div>
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<div>On 7 Apr 2022, at 11:10 AM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Mostafa.,</div>
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<div style='box-sizing: border-box; word-break: break-word; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif' dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We apologize for the inconvenience caused.</div>
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<div dir="ltr">As we can see the item  Graco - Graco Move With Me Swing with Music on order 9664078399 was delivered on 5/26/21and according to our return policy we give you 14 days to check if there is any defect .after 14 days we can't accept return or repair and the item is not warrantied against misuse.</div>
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<div>Please feel free to contact us if you have any further questions.</div>
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<div>Your friends,</div>
<div>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4114122