Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 04 Apr 2022 13:34:50 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  need escalation  Ticket comment <div>Hello ,</div>
<div><br></div>
<div>Please find attached the receipt of the item from MOE branch Including the order no as well </div>
<div> Please note that the item still in MOE branch and the the item was purchased online </div>
<div><br></div>
<div>Please let me know should you need further information </div>
<div>
<br><div dir="ltr">Thanks &amp; Best regards,<div>Mostafa kamal</div>
</div>
<div dir="ltr"><br></div>
<div dir="ltr">
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMyNTAwMDY4OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.PztYB18EC1JotMYqhMCed88tK5O3ivIB8Yec_UlZ0tA" data-id="2043325000689"><br><blockquote></blockquote>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 3 Apr 2022, at 6:38 AM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
</div>
<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Mostafa,<br><br>
</div>
<div dir="ltr">
<div dir="ltr">​</div>
<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div><br></div>
<div dir="ltr">We sincerely apologize for any inconvenience caused however, we have checked with the following email address:  [email-masked] and we are unable to locate the order that contains the motor item. We request you to please share with us your exact order number so that we assist you with this accordingly.</div>
<div><br></div>
<div>We are looking forward to hearing from you soon. Thank you for your help!</div>
<div><br></div>
<div>Your Friends,</div>
<div><span>The Support Team</span></div>
</div>
<div dir="ltr">
<br><br>
</div>
</div>
<div dir="ltr"><div><br></div></div>
</div>

	

</div>
</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4114122