Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 04 Apr 2022 10:47:12 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8163662395 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096566506951            02:29 PM, 04th Apr                   Mohammed                   Hi  Dear customer  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           02:34 PM, 04th Apr                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:37 PM, 04th Apr                     hello                    Ok Tawfik           02:39 PM, 04th Apr                     hello                    I ordered on thursday           02:39 PM, 04th Apr                     hello                    they promised 2nd of March           02:39 PM, 04th Apr                     hello                    today is 4 mar           02:39 PM, 04th Apr                     hello                    please help me           02:39 PM, 04th Apr                   Mohammed                   Please confirm this  mobile number 66506951 is correct           02:40 PM, 04th Apr                     hello                    yes           02:41 PM, 04th Apr                   Mohammed                   Thank you  for confirmation ,we will escalate your issue to the courier to deliver your order asap           02:42 PM, 04th Apr                   Mohammed                   Is there anything else I can help you with?           02:42 PM, 04th Apr                     hello                    can I have any contact number for follow up           02:43 PM, 04th Apr                   Mohammed                   Sorry we don't have the courier number we will update you on the details by your email id  [email-masked]           02:46 PM, 04th Apr                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:46 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4123440