Subject: Ticket Assigned - Conversation with hadia ashraf
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 04 Apr 2022 09:05:16 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hadia ashraf hadia ashraf                    Bot:  Hi again! Bot:  Please enter your name Customer:  hadia ashraf Bot:  Hi Hadia Ashraf ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:54 PM, 04th Apr                     hadia ashraf                    Ok           12:54 PM, 04th Apr                     hadia ashraf                    ???           12:58 PM, 04th Apr                   Mohammed                   Hi Hadia ashraf  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           12:58 PM, 04th Apr                     hadia ashraf                    Hi           12:58 PM, 04th Apr                     hadia ashraf                    Need update on my return collection           12:59 PM, 04th Apr                   Mohammed                   This is your order number 9561793393           01:00 PM, 04th Apr                     hadia ashraf                    9561793393           01:00 PM, 04th Apr                     hadia ashraf                    Yes           01:00 PM, 04th Apr                   Mohammed                   Please allow me a moment to check this for you.           01:00 PM, 04th Apr                     hadia ashraf                    Ok           01:00 PM, 04th Apr                     hadia ashraf                    Day before yesterday a guy msged to collect and later he msged he cant come           01:01 PM, 04th Apr                     hadia ashraf                    Yesterday he said he is off           01:02 PM, 04th Apr                   Mohammed                   We apologize for the delay. According to the courier  partner, your mobile phone was contacted on 527830830 and there was no response           01:02 PM, 04th Apr                     hadia ashraf                    I did not recieve any  missed call           01:03 PM, 04th Apr                   Mohammed                   Thank you for confirmation we we will check with courier to expedite the collection process asap           01:04 PM, 04th Apr                   Mohammed                   Is there anything else I can help you with?           01:04 PM, 04th Apr                     hadia ashraf                    Ok           01:04 PM, 04th Apr                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:04 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4122849