Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 29 Mar 2022 08:15:29 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  need escalation  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
<br>
</div>
<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<ul>
<li style="font-size: 28pt"><span style="font-size: 28pt; font-family: Calibri, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: rgba(0, 0, 0, 0)"><span style="font-size: 28pt; background-color: rgba(0, 0, 0, 0)">Are you serious??? </span></span></li>
<li style="font-family:Calibri,Helvetica,sans-serif;font-size:28pt;color:rgb(0,0,0)">
<span style="font-size: 28pt">Do you really read &amp; understand what the customer waste time on writing ?</span><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 28pt; color: rgb(0, 0, 0); background-color: rgba(0, 0, 0, 0)">I don't really
 think so. </span>
</li>
<li style="font-family:Calibri,Helvetica,sans-serif;font-size:28pt;color:rgb(0,0,0)">
<span style="color: rgb(237, 92, 87)">Both items are still with me no one collected them</span><span style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; font-size: 28pt; font-family: Calibri, Helvetica, sans-serif; color: rgb(237, 92, 87)"> </span><span style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; font-size: 28pt; font-family: Calibri, Helvetica, sans-serif; color: rgb(0, 0, 0)">for
 you to refund anything how can I make this clear to you????? how??? how????? howww???????</span>
</li>
<li style="font-family:Calibri,Helvetica,sans-serif;font-size:28pt;color:rgb(0,0,0)">
<span style="font-family: Calibri, Helvetica, sans-serif; font-size: 28pt; color: rgb(0, 0, 0); background-color: rgba(0, 0, 0, 0)">Don't you feel ashamed of yourself telling me for the past 6 month or more, please note that we have escalated this issue with
 the relevant teams????? </span>
</li>
<li style="font-family:Calibri,Helvetica,sans-serif;font-size:28pt;color:rgb(0,0,0)">
<span style="font-family: Calibri, Helvetica, sans-serif; font-size: 28pt; color: rgb(0, 0, 0); background-color: rgba(0, 0, 0, 0)">Are you getting the stuff from the moon?? if the returned items were at the moon, you would have reached by now.</span>
</li>
<li style="font-family:Calibri,Helvetica,sans-serif;font-size:28pt;color:rgb(0,0,0)">
<span style="font-family: Calibri, Helvetica, sans-serif; font-size: 28pt; color: rgb(0, 0, 0); background-color: rgba(0, 0, 0, 0)">Feel free to get touch with you for further assistance ???? what type of assistance is this to keep the customer wait 1 year
 to get the return and refund done. </span>
</li>
</ul>
</div>
<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<hr style="display:inline-block; width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font color="#000000" style="font-size:11pt"><b></b></font></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, March 29, 2022 10:53 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#3946689] - need escalation
</div>
<div> </div>

<div>
<div style="font-size:14px">
<div style="font-size:14px">
<div dir="ltr">
<div dir="ltr">
<span style="color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; display:inline!important; float:none">Hi
 Sara,</span><br style="box-sizing:border-box; color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial">
<br style="box-sizing:border-box; color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial">
<span style="color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; display:inline!important; float:none">Thank
 you for getting in touch with us.</span><br style="box-sizing:border-box; color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial">
<br style="box-sizing:border-box; color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial">
<span style="color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; display:inline!important; float:none">We
 are truly sorry to hear that refund for the items collected from you is not processed. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle-free process. </span><br style="box-sizing:border-box; color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial">
<br style="box-sizing:border-box; color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial">
<span style="color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; display:inline!important; float:none">We
 can understand your frustration here. Please be assured as we have now escalated this issue with the relevant team and they will arrange a refund for your items.</span><br style="box-sizing:border-box; color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial">
<br style="box-sizing:border-box; color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial">
<span style="color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; display:inline!important; float:none">Please
 allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here. </span><br style="box-sizing:border-box; color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial">
<br style="box-sizing:border-box; color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial">
<span style="color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; display:inline!important; float:none">Feel
 free to get in touch with us for further assistance.</span><br style="box-sizing:border-box; color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial">
<br style="box-sizing:border-box; color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial">
<span style="color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; display:inline!important; float:none">Your
 friends,</span><br style="box-sizing:border-box; color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial">
<span style="color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; display:inline!important; float:none">The
 Support Team.</span> </div>
</div>
</div>

</div>
</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3946689