Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 27 Mar 2022 16:23:03 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="ltr">
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<div dir="auto" style="font-family: -apple-system, HelveticaNeue; font-size: 17px; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border-color: rgb(0, 0, 0)">good day,</div>
<div dir="auto" style="font-family: -apple-system, HelveticaNeue; font-size: 17px; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border-color: rgb(0, 0, 0)"><br></div>
<div dir="auto" style="font-family: -apple-system, HelveticaNeue; font-size: 17px; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border-color: rgb(0, 0, 0)">there are many issue with the product , </div>
<div dir="auto" style="font-family: -apple-system, HelveticaNeue; font-size: 17px; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border-color: rgb(0, 0, 0)">but i can share with you pictures with two many issues.</div>
<div dir="auto" style="font-family: -apple-system, HelveticaNeue; font-size: 17px; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border-color: rgb(0, 0, 0)"><br></div>
<div dir="auto" style="font-family: -apple-system, HelveticaNeue; font-size: 17px; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border-color: rgb(0, 0, 0)">the first one is the surface of table is very rough as it was cut from tree without any process </div>
<div dir="auto" style="font-family: -apple-system, HelveticaNeue; font-size: 17px; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border-color: rgb(0, 0, 0)"><br></div>
<div dir="auto" style="font-family: -apple-system, HelveticaNeue; font-size: 17px; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border-color: rgb(0, 0, 0)">picture of the table surface </div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMyMjI1MDg4MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.sTc4CdBeBbNh3yz1j2Uk0CR4uvLwp8OaIwc5noVOw80" data-id="2043322250882"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMyMjI1MDg4NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.zHTAXtDASZ8_XeP5LBfi1Gjocw-T6oiQqZ353wU_m7E" data-id="2043322250884"><br>
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<div dir="auto" style="font-family: -apple-system, HelveticaNeue; font-size: 17px; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border-color: rgb(0, 0, 0)"><br></div>
<div dir="auto" style="font-family: -apple-system, HelveticaNeue; font-size: 17px; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border-color: rgb(0, 0, 0)">here are surface of tv unit is described as the same (engineered wood) i bought from you before (unlike this table it has smooth surface)</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMyMjI1MDg4NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.LK0TZpAYVhkbgj99uSuvJaxaFtgwRtH5WO1UYeFtN6E" data-id="2043322250885"><br>
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<div dir="auto" style="font-family: -apple-system, HelveticaNeue; font-size: 17px; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border-color: rgb(0, 0, 0)"><br></div>
<div dir="auto" style="font-family: -apple-system, HelveticaNeue; font-size: 17px; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border-color: rgb(0, 0, 0)">
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMyMjI1MDg4NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.UwEZGKWoOMZcjJYudrxHADea6EuqotTz8KHjPEZaXpk" data-id="2043322250887"><br>
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<div dir="auto" style="font-family: -apple-system, HelveticaNeue; font-size: 17px; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border-color: rgb(0, 0, 0)"><br></div>
<div dir="auto" style="font-family: -apple-system, HelveticaNeue; font-size: 17px; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border-color: rgb(0, 0, 0)">and this the surface of bed with same description also i bought from you last month (also smooth and doesn’t have the defect of dining table i just bought)</div>
<div dir="auto" style="font-family: -apple-system, HelveticaNeue; font-size: 17px; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border-color: rgb(0, 0, 0)"><br></div>
<div dir="auto" style="font-family: -apple-system, HelveticaNeue; font-size: 17px; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border-color: rgb(0, 0, 0)"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMyMjI1MDg4OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.lMX2pZLhRTe3UQ41hLXIzMQu4l9NTMpuwWl88XHvLDI" data-id="2043322250888"></div>
<div dir="auto" style="font-family: -apple-system, HelveticaNeue; font-size: 17px; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border-color: rgb(0, 0, 0)"><br></div>
<div dir="auto" style="font-family: -apple-system, HelveticaNeue; font-size: 17px; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border-color: rgb(0, 0, 0)"><br></div>
<div dir="auto" style="font-family: -apple-system, HelveticaNeue; font-size: 17px; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border-color: rgb(0, 0, 0)">the second problem is that chair , it described as fabric , but in reality its ver thin layer  , some of it became dented just from just setting on it.</div>
<div dir="auto" style="font-family: -apple-system, HelveticaNeue; font-size: 17px; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border-color: rgb(0, 0, 0)"><br></div>
<div dir="auto" style="font-family: -apple-system, HelveticaNeue; font-size: 17px; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border-color: rgb(0, 0, 0)">here’s a picture </div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMyMjI1MDg5MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Ivnzup0chi_tKKl_nfyw1i_dp212yN2flVDSeahyc_E" data-id="2043322250890"><br>
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<div dir="auto" style="font-family: -apple-system, HelveticaNeue; font-size: 17px; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border-color: rgb(0, 0, 0)"><br></div>
<div dir="auto" style="font-family: -apple-system, HelveticaNeue; font-size: 17px; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border-color: rgb(0, 0, 0)">even one of them is like this just from packaging </div>
<div dir="auto" style="font-family: -apple-system, HelveticaNeue; font-size: 17px; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border-color: rgb(0, 0, 0)"><br></div>
<div dir="auto" style="font-family: -apple-system, HelveticaNeue; font-size: 17px; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border-color: rgb(0, 0, 0)">there are issues like the chair is two high and quality very low … but we can leave that issues on the side and we can focus on two main problem that can be clearly shown in simple pictures</div>
<div dir="auto" style="font-family: -apple-system, HelveticaNeue; font-size: 17px; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border-color: rgb(0, 0, 0)"><br></div>
<div dir="auto" style="font-family: -apple-system, HelveticaNeue; font-size: 17px; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border-color: rgb(0, 0, 0)"><br></div>
<div dir="auto" style="font-family: -apple-system, HelveticaNeue; font-size: 17px; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border-color: rgb(0, 0, 0)">again I’m firm at my request of refund since the product isn’t as described or the quality isn’t like your other product i bought from you before </div>
<div dir="auto" style="font-family: -apple-system, HelveticaNeue; font-size: 17px; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border-color: rgb(0, 0, 0)"><br></div>
<div dir="auto" style="font-family: -apple-system, HelveticaNeue; font-size: 17px; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border-color: rgb(0, 0, 0)"><br></div>
<div dir="auto" style="font-family: -apple-system, HelveticaNeue; font-size: 17px; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border-color: rgb(0, 0, 0)">Best regards </div>
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<div dir="rtl"><blockquote>‫في 27‏/03‏/2022 الساعة 4:05 م، كتب/كتبت ‏Landmark Group ‏&lt;[email-masked]&gt;:‬<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr">
<div dir="ltr">Hi Mohamed,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.<br><br>
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<div>We are looking forward to hear from you soon. Thank you for your help!</div>
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<div>Your Friends,</div>
<div><span dir="ltr">The Support Team.</span></div>
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</div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4084111