Subject: New Reply Received - need escalation // 9560224430
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 24 Mar 2022 09:37:01 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  need escalation // 9560224430  Ticket comment <div dir="auto">Hello the matter is still not resolved as there is still 300.26 aed not refunded yet. <div dir="auto"><br></div>
<div dir="auto">There is a one shoulder black top that was also returned but is not showing on here as Return Requested. It has been sent back though. Photo attached.</div>
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<div dir="auto">Please check. The total amount to be refunded from the 4 orders is 940 aed. I have so far only received 639.74.</div>
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<div dir="auto">Thanks.<br>
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<div dir="auto">Maram Ali</div>
<div dir="auto">0585984989</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Mar 23, 2022, 9:49 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr">Hi Maram,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We would like to inform you that we have processed the refund of amount (AED 35.85+159.73) on (3/21/22) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.</div>
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<div>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team.</div>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043321304178'>Screenshot_2022-03-24-13-23-41-00_3f9af06a890c668c47c984455fd8d9b3.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4017060