Subject: New Reply Received - Re: شارك رأيك وملاحظاتك معنا
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 23 Mar 2022 12:38:12 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Re: شارك رأيك وملاحظاتك معنا  Ticket comment <div dir="auto">Hi Team <div dir="auto"><br></div>
<div dir="auto">any update?</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, 21 Mar 2022, 9:59 am Shaymaa Gomaa, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">
<div dir="auto">Dear Team , </div>
<div dir="auto"><br></div>
<div dir="auto">Please create a voucher with same amount which you offered. And how can i redeem it ? </div>
<div dir="auto"><br></div>
<div dir="auto">Thanks , </div>
<div dir="auto"><br></div>
<div dir="auto">Shaymaa Gomaa</div>
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<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Sun, 20 Mar 2022, 1:58 pm Max, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Shayma ,</div>
<div dir="ltr"><div>
<div><font color="#333333"><br></font></div>
<div><font color="#333333">Thank you for contacting us,</font></div>
<div><font color="#333333"><br></font></div>
<div><font color="#333333" dir="ltr">We apologize for the inconvenience caused. This is surely not the experience we want our customers to have when they shop with us. </font></div>
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<font color="#333333" dir="ltr">​</font><br>
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<div><font color="#333333" dir="ltr">We can understand your frustration here. Please note that as per the return policy we do not take back  used item  and after exceeding 14 days return policy , however as token of apology we can provide you the voucher worth 130 EGP kindly confirm so that we can forward the details to our voucher team to create voucher for you. </font></div>
<div><font color="#333333"><br></font></div>
<div><font color="#333333">Feel free to contact us if you need further assistance.</font></div>
<div><font color="#333333"><br></font></div>
<div><font color="#333333" dir="ltr">Your Friends,</font></div>
<div><font color="#333333" dir="ltr">The Support Team</font></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4030415