Subject: New Reply Received - Broken Items
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Wed, 23 Mar 2022 11:38:53 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Broken Items  Ticket comment <div dir="auto" style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)">
Thank you..</div>
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If  I can Exchange it directly with the  same one it would be perfect rather than sending <span></span>
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<div dir="auto">The courier twice. </div>
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<div dir="auto">Your support is much appreciated <span></span>
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<div dir="auto">Thank you</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Homecentre &lt;[email-masked]&gt;<br>
<strong>Sent:</strong> Wednesday, March 23, 2022, 11:03 AM<br>
<strong>To:</strong> [email-masked] &lt;[email-masked]&gt;<br>
<strong>Subject:</strong> Re: [#4063474] - Broken Items<br>

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<div dir="ltr">Hi Faysal,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations. We will accept a return of your item., please note the courier partner may take
 up to 3-5 business days to arrange the collection.</div>
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<div>Thank you for shopping with us and have a great day! Stay Safe!</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4063474