Subject: New Reply Received - Article Feedback - Talabat voucher T&Cs for Centrepoint customers
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 22 Mar 2022 12:17:44 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Article Feedback - Talabat voucher T&Cs for Centrepoint customers  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
For your action !</div>
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<div>From: [email-masked] &lt;[email-masked]&gt; on behalf of [email-masked] &lt;[email-masked]&gt;<br>
<b>Sent:</b> 21 March 2022 10:01 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Talabat voucher not received
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<div class="x_MsoNormal" style="background-color:rgb(255,255,255)">Dear Valued Customer,<br>
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Thank you for choosing Talabat.<br>
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It is with great concern and regrets we received your complaint, our goal is to deliver 100% customer satisfaction and we are concerned once an issue occurs.<br>
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Kindly be informed that the offer is related to center point which means that you need to refer back to their customer service so they can give you the voucher. <br>
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Again, please accept our apologies, we look forward to serving you better in the future.<br>
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Please don't hesitate to contact us if you have any further questions or concerns.<br>
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Regards,<br>
Ahmed Mustafa<br>
Customer Care Team<br>
Thanks for choosing Talabat.</div>
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--------------- Original Message ---------------<br>
<b>From:</b> [email-masked] [[email-masked]]<br>
<b>Sent:</b> 03/03/2022 21:17<br>
<b>To:</b> [email-masked]<br>
<b>Subject:</b> Re: Talabat voucher not received<br>

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<div class="x_MsoNormal" style="background-color:rgb(255,255,255)">Dear Customer,<br>
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Thank you for contacting us.<br>
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I would like to extend my sincerest apologies for the inconvenience that you have faced.<br>
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Kindly be informed that the issue has been escalated to the concerned team, it will be solved within one working day.<br>
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Again, we sincerely apologize for this experience and hope you'll give us a chance to make it up to you in the near future.<br>
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Please feel free to contact us again if you have any more queries.<br>
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Best Regards,<br>
Rania Samy<br>
Customer Care Team<br>
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<a href="https://www.talabat.com" target="_blank" style="text-decoration:none" rel="noreferrer"><span style="font-size:12pt; font-family:Arial; color:#1155cc; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:underline; vertical-align:baseline; white-space:pre; white-space:pre-wrap"><img height="24" width="115" style="border:none" src="https://deliveryhero--c.documentforce.com/servlet/servlet.FileDownload?file=0151r000007AUFB"></span></a>
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<span style="color:rgb(153,153,153); font-variant-numeric:normal; font-variant-east-asian:normal; vertical-align:baseline; white-space:pre-wrap"><font>Website:
<a href="http://www.talabat.com/" target="_blank" rel="noreferrer">www.talabat.com</a></font></span>
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<span style="color:rgb(153,153,153); font-variant-numeric:normal; font-variant-east-asian:normal; vertical-align:baseline; white-space:pre-wrap"><font>Follow us on:</font></span>
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<font><span style="text-decoration-line:underline; color:rgb(17,85,204); font-variant-numeric:normal; font-variant-east-asian:normal; vertical-align:baseline; white-space:pre-wrap"><a href="http://www.facebook.com/talabat" target="_blank" rel="noreferrer"><img height="30" width="30" style="border:none" src="https://deliveryhero--c.documentforce.com/servlet/servlet.ImageServer?id=0151r000007AUFG&amp;oid=00Dw0000000l3C7&amp;lastMod=1600175904000"></a></span><span style="color:rgb(131,130,138); font-variant-numeric:normal; font-variant-east-asian:normal; vertical-align:baseline; white-space:pre-wrap">
</span><span style="color:rgb(17,85,204); font-variant-numeric:normal; font-variant-east-asian:normal; vertical-align:baseline; white-space:pre-wrap"><span style="border-width:initial; border-color:initial"><a href="http://www.twitter.com/talabat" target="_blank" rel="noreferrer"><img height="30" width="30" style="border:none" src="https://deliveryhero--c.documentforce.com/servlet/servlet.ImageServer?id=0151r000007AUFQ&amp;oid=00Dw0000000l3C7&amp;lastMod=1600175933000"></a>
</span></span><span style="text-decoration-line:underline; color:rgb(17,85,204); font-variant-numeric:normal; font-variant-east-asian:normal; vertical-align:baseline; white-space:pre-wrap"><span style="border-width:initial; border-color:initial"><a href="http://www.instagram.com/talabat" target="_blank" rel="noreferrer"><img height="30" width="30" style="border:none" src="https://deliveryhero--c.documentforce.com/servlet/servlet.ImageServer?id=0151r000007AUFL&amp;oid=00Dw0000000l3C7&amp;lastMod=1600175919000"></a></span></span></font>
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--------------- Original Message ---------------<br>
<b>From:</b> Mohammed Sami [[email-masked]]<br>
<b>Sent:</b> 03/03/2022 14:23<br>
<b>To:</b> [email-masked]<br>
<b>Subject:</b> Talabat voucher not received<br>
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<div dir="ltr">Greetings,, </div>
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<div dir="ltr">I did a purchase during the centrepoint - talabat campaign, and yet till now i did not receive my voucher, I’ve been told to send the slip in here to get the voucher. </div>
<div dir="ltr">Please assist.</div>
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<div dir="ltr">Thanks and regards.</div>
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ref:_00Dw0l3C7._5006943slwD:ref<img src="https://deliveryhero.my.salesforce.com/servlet/servlet.ImageServer?oid=00Dw0000000l3C7&amp;esid=0186900001aWyD4&amp;from=ext"><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3944585