Subject: Ticket Assigned - Conversation with maria
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 21 Mar 2022 09:39:20 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with maria maria                    Bot:  Hi again! Bot:  Please enter your name Customer:  maria Bot:  Hi Maria ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9560322013 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:06 PM, 10th Mar                   Mais                   Hi I am Mais, Thank you for contacting us, How may I help you today           01:07 PM, 10th Mar                     maria                    i picked already my order last march 8. please change the status now.           01:08 PM, 10th Mar                     maria                    however, one of the item is wrong. i want to return/refund it           01:08 PM, 10th Mar                     maria                    i dont know why its takes more than a day to change the status. this is not my first to do this click & collect.           01:09 PM, 10th Mar                   Mais                   Thank you for allowing me the time to check. I appreciate your patience.           01:09 PM, 10th Mar                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:14 PM, 10th Mar                     maria                    i thought it will be solved within 24hours           01:15 PM, 10th Mar                   Mais                   We are really sorry for this delay           01:16 PM, 10th Mar                   Mais                   And we will do our best to do it as soon as possible           01:16 PM, 10th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:18 PM, 10th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4003019